The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Looking for immediate joiners only. Responsibilities Excellent communication skills (International Voice process) is non-negotiable.Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.Perform post-resolution follow-ups to help requests or incidents.Research issues and resolves technical problems.Creating/updating knowledge articles and support processes functions QualificationsExperience – Min. 6 Month to 1 Year (Mandatory) and 2+ Years (Preferred)Written and verbal communication skills.Exceptional ability to multitask.Exceptional ability to adapt and learn new platforms and skills on the fly.Exceptional sense of urgencyExceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365Good to have – ITIL KnowledgeGraduate from an accredited institution or Under-graduate with relevant technical experiencePrevious customer/technical support or technology experience Salary- 3-6 LPA (Varies according to candidate's experience and interview)
Greetings from Tech Mahindra!! We are looking for Campaign Management Expert/Digital Marketing expert/PPC expert for a leading e-commerce Portal. Worked on sponsored Ads , Amazon Ads, Amazon PPC, Hindi Communications are mandate. Location- Bengaluru Graduation is a must. Immediate Joiners Required Must have a minimum 24 months of experience working with Amazon AD and D2C Profile. Marketplace /paid campaigns/Digital Marketing/SEO/Performance Advertising/ Performance Marketing/ PPC Agency any related experience with D2C will work Must be fluent in English and Hindi both Amazon AD Experience is must Blended process (60% calls) Location- Bangalore- Electronic City Salary- 5LPA - 6 LPA (depending on experience) 5 days working 2 days week off Looking for immediate joiners ·Interested ones can drop their resumes at 9411520651 Full-time Industry IT Services and IT Consulting Employment Type Full-time Industry IT Services and IT Consulting Employment Type Full-time Industry IT Services and IT Consulting Employment Type Full-time Edit job description Industry IT Services and IT Consulting Employment Type Full-time Edit job description Industry IT Services and IT Consulting Employment Type Full-time Industry IT Services and IT Consulting Employment Type Full-time Edit job description Show more Show less
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Looking for immediate joiners only. Responsibilities Excellent communication skills (International Voice process) is non-negotiable. Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.) Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Perform post-resolution follow-ups to help requests or incidents. Research issues and resolves technical problems. Creating/updating knowledge articles and support processes functions Qualifications Experience – Min. 6 Months to 1 Year (Mandatory) and 2+ Years (Preferred) Written and verbal communication skills. Exceptional ability to multitask. Exceptional ability to adapt and learn new platforms and skills on the fly. Exceptional sense of urgency Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have – ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience Salary - 3-6 LPA (Varies according to candidate's experience and interview) Show more Show less
Solutions Architect -Telecom Experience - 10+ Years (Contact Center Deals) Domain - Telecom Location - Anywhere in India Qualification & Experience Graduate/Post Grad with 7 to 12 years of experience in Telecom. Excellent verbal, written, and interpersonal communication skills Strong PC skills: Word, Excel and PowerPoint Superb organizational and time management skills. Work on multiple projects simultaneously, adhering to deliverable deadlines Results oriented, strong sense of urgency, proactive and flexible Strategic and analytical thinker who can collect and analyze data to make appropriate process/business decisions/recommendations Ability to adapt quickly and frequently to changing priorities Strong interpersonal and relationship management skills Research oriented, comes up with solutions tailored to addressing specific problems/ needs Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and business realities Willingness to travel and manage work life balance Ability to create compelling proposals Should be outcome oriented Should be able to identify the unstated needs and propose impactful solutions Responsibilities Strong experience in building proposal for Telecom pursuits and other artefacts for telecom support across all verticals. Consulting experience and perform As-is analysis and provide To-be recommendations based on customer’s functional requirements, Service Levels, evaluate Contact Centre Solutions and Automation toolsets to provide end-to-end solution. Hands on experience in designing Telecom Contact Centre Solutions Participate and/or lead discussions prospective client meetings, due-diligence sessions, presentations, conference calls, and collaborative solution whiteboard sessions in order to provide differentiation of solution proposed by Tech Mahindra. Understands the various pricing models available and assists team in analysis to improve the financials of the engagement. Participate in client and internal discussions to understand the problems faced by the customer and articulate the same to the internal stakeholders. Define and document the problem and get customer agreement. Bring in best practices from the industry. Reviews and validates FTE estimates for a project and guides WFM team to ensure correct sizing of the work. Organize, document and review work items scope from a technical view point and approach to ensure completeness and consistency in scoping of project. Provide inputs for contracting and deal negotiations in relevant sections like SLA, Assumptions, Dependencies, etc. in the MSA/SOW. Interacts with vendors/alliances and internal domain experts to understand the complimentary offering/products/IP/Solutions in order to leverage partner technologies and solutions. Provides domain consultation to Pre-Sales, participates in proposal activities & discussions with customer and client visits as SME. Participates in POC, Architects and validates complex technical solution when required. Performs the competitive analysis of products and offerings under guidance in order to provide input on the service offering and input on suitable customers for pursuits. Evangelizes Tech Mahindra Brand in specific areas by anchoring White Papers or submission to analyst forums to strengthen competency / expertise in domain. Indicative Key Result Areas Customer: On time submission of solution based on Bid plan Win ratio Process : Quality Audit for Bids submitted – 100% compliance on in-life review as well as post submission audit People: Number of knowledges sharing sessions / Domain training sessions attended ≥ 2 per quarter Conduct knowledge sharing sessions for fellow team members ≥ 1 per quarter Finance Accurate commercials submitted to sales on opportunity with approvals mandated by approval matrix – 100% compliance.
TECH MAHINDRA - HIRING FOR UK Retention Process -FRESHERS/EXPERIENCED Key Responsibilities: - Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welcome to Apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - Freshers 3.35 LPA - Experienced Candidates: Up to 4 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now: CONTACT: 9082344785 SHRUTI GOWDA HR Team Tech Mahindra
Roles and Responsibilities: To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SME’s/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the client calibration call to have better understanding of the process and for continuous improvement Lead continuous improvement initiatives for the project Understanding of the Business situation and capability to address issues Monitor resource utilization & performance Develop aligned team members by creating learning opportunities. Functional Competencies and skill sets required for the position: Should possess experience in to international Voice process, preferable Telecom experience Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service Persuasive Speaking Skills- Able to understand customer’s needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on client’s individual needs Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently Ownership- Taking responsibility for one’s own actions and holding others accountable for theirs; assuming responsibility for a job well done; being dependable, hardworking and focused on doing whatever is necessary to get the job done; demonstrating a commitment and pride in one’s own work Positive Attitude- Viewing the world in a positive and optimistic manner, rather than being cynical, distrustful or pessimistic; looking for the positive side to every situation rather than focusing on the negative Problem Solving- Being able to resolve problems that involve people, things, and processes requiring general logic and common sense. This may include gathering relevant information, considering alternatives, and drawing logical conclusions based on facts Processing Speed- Quickly interpreting and then responding to information. This includes quickly understanding the meaning of information and then providing an appropriate response Quality Focus- Paying attention to and being able to identify small differences, mistakes or defects. This also involves being able to know when something is wrong or is likely to go wrong Sales Focus- Influencing Customers’ decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business Integrity- Possessing principles and values that guide one to behave in a fair and honest manner; demonstrating sound business ethics; stepping forward and taking a stand for what is right when made aware of unethical behavior by others
Company Description We are Tech Mahindra Business Services, experts in end-to-end customer relationship management. Our team is skilled in connecting with customers through high quality and enjoyable experiences. As a subsidiary of Tech Mahindra, a part of the Mahindra Group, we leverage strong data, technology know-how, operational excellence, and strategic analytics. Tech Mahindra is a USD 3.9 billion company with over 105,200 professionals across 90 countries, providing services to global customers including Fortune 500 companies. Role Description This is a full-time on-site role for a Customer Service Executive located in Airoli. The Customer Service Executive will handle day-to-day customer interactions, providing exceptional support and ensuring customer satisfaction. Responsibilities include managing customer inquiries, resolving issues promptly, and maintaining high service standards. The role also involves handling emotions and expectations with sensitivity, and contributing to improving customer relationships.Must be comfortable with 5 days working with 2 rotational weekoffs. shifts for women is in between 8AM to 8PM for Male shifts fall between 8AM to 11PM. Qualifications Strong Interpersonal Skills, Customer Satisfaction and Customer Support skills Customer Service and Customer Service Management skills Excellent written and verbal communication skills Ability to work effectively in a team Previous experience in customer service or a related field is a plus A bachelor's degree is mandetory. Drop your resumes or share your references to NT001112606@TECHMAHINDRA.COM
TECH MAHINDRA Hiring for AUSTRALIA VOICE PROCESS Key Responsibilities: -Voice Process Provide excellent customer service to clients across different time zones -Resolve customer queries effectively and efficiently Demonstrate strong communication and interpersonal skills LOCATION: Mumbai NOTE -ONLY MUMBAI CANDIDATES CAN APPLY Eligibility : -Graduate/Undergraduate degree Freshers with excellent communication skills can apply (no prior experience required) Candidates with 6-12 months of international voice process experience are also welcome to Apply Selection Process -HR Interview -VNA (Voice and Accent) Assessment Ops Interview Compensation : -Experienced Candidates Up to 6LPA (depending on your last CTC and performance in the interview and process) Shin Requirements: Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits; One way cab facility (for addresses within designated boundaries) Quick onboarding process Competitive benefits package Apply now: CONTACT: 7620636678 YASH JAIN MAIL- Yash.JitmalJain@TechMahindra.com HR Team Tech Mahindra
Company Description Tech Mahindra Business Services is dedicated to delivering high-quality and enjoyable customer experiences. As experts in end-to-end customer relationship management, our team connects with customers through memorable interactions, handling emotions and expectations with sensitivity. We leverage data, technology, operational excellence, and strategic analytics to ensure positive customer experiences. As a subsidiary of Tech Mahindra and part of the Mahindra Group, we provide innovative information technology services and solutions globally. Role Description This is a full-time on-site role for a Customer Service Executive located in Thane. The Customer Service Executive will handle customer inquiries and resolve issues, ensuring customer satisfaction. Day-to-day tasks include managing customer calls, providing exceptional customer support, and maintaining customer service standards. The role involves understanding customer needs and delivering solutions effectively. Qualifications Interpersonal Skills and Customer Satisfaction Customer Support and Customer Service skills Experience in Customer Service Management Excellent communication skills and ability to handle customer inquiries effectively Ability to work well in a team and independently Prior experience in a similar role is a plus High school diploma or equivalent; additional qualifications will be advantageous
Company Description Tech Mahindra Business Services is dedicated to delivering high-quality and rewarding experiences to customers through expert end-to-end customer relationship management. Our team excels at connecting with customers, managing emotions and expectations sensitively, and enhancing customer relations profitability. As a subsidiary of Tech Mahindra, a USD 3.9 billion company with 105,200+ professionals across 90 countries, we leverage strong data, technology know-how, operational excellence, and strategic analytics. Our global BPO arm, handling over 300 million transactions annually, is committed to ensuring positive customer experiences that foster true connections. Role Description This is a full-time, on-site role for a DocuSign Configuration Consultant located in Noida. The consultant will oversee the configuration, customization, and deployment of DocuSign solutions. Responsibilities include understanding client requirements, translating them into DocuSign configurations, troubleshooting issues, and providing training and support to end-users. The consultant will collaborate with cross-functional teams to ensure smooth implementation and integration with other systems. Qualifications Proficiency in DocuSign configuration, customization, and deployment Experience in understanding client requirements and translating them into technical configurations Strong troubleshooting and problem-solving skills Excellent communication and training skills for end-user support Ability to collaborate with cross-functional teams Knowledge of system integration and implementation Bachelor’s degree in IT, Computer Science, or a related field Experience in the technology or business services industry is a plus