Customer Service Executive

0 - 3 years

0 Lacs

Posted:8 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Requirements

  • Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
  • Handle inbound and/or outbound customer calls professionally.
  • For Email/chat Typing speed must be in between 30-35 wpm.
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Escalate unresolved issues to the appropriate departments or higher authorities.
  • Follow up with customers when necessary and ensure resolution.
  • Excellent verbal/written communication skills and basic computer knowledge.
  • Work from the office and 6 days of work (roster off).
  • Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km).
  • Tamil, Telugu, and Malayalam language is a plus.

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