Customer Service Executive

Position: Customer Service Executive US Insurance (Inbound Voice)

Location

Key Requirements:

• Experience

  :
• Minimum 6 months – 2 years of experience in an

  international voice process (US preferred)

• Freshers will not be considered

• Communication Skills

  :
• Excellent spoken English with

  neutral or US-accented communication

• Should be able to match or adapt to the US customer accent and style of conversation
• Clear, empathetic, and professional tone –

  ability to handle senior citizens (65+ age group)

  with patience

• Call Volume

  :
• 90% inbound voice support
• Candidates should be comfortable with extended conversations and query handling

• Education

  :
• Minimum 12th pass
• Graduates preferred

• Other Requirements

  :
• Good listening skills and attention to detail
• Willingness to work

  night shifts

  aligned with US hours
• Immediate joiners preferred

Primary Responsibilities

• Handle inbound calls

  from US-based customers regarding insurance policies, claims, billing, and coverage.

• Resolve queries and concerns

  efficiently while maintaining a professional and empathetic tone.

• Document interactions

  accurately using CRM or call tracking systems.

• Follow up

  on unresolved issues to ensure complete customer satisfaction.

• Adhere to scripts and compliance guidelines

  specific to US insurance regulations.

• Meet performance metrics

  such as call quality, resolution time, and customer satisfaction scores.

Required Skills

• Excellent verbal communication

  in American English.

• Active listening and problem-solving

  to understand and address customer needs.

• Basic computer proficiency

  , especially in CRM software and call center tools.

• Time management and multitasking

  to handle high call volumes effectively.

• Adaptability

  to work night shifts aligned with US time zones.

Insurance-Specific Duties

• Explain policy details

  including coverage, premiums, and exclusions.

• Assist with claims processing

  by gathering required information and guiding customers through procedures.

• Ensure compliance

  with HIPAA and other US insurance regulations.

• Minimize claim leakage

  by verifying details and escalating complex cases appropriately.

Application Process:

Contact Person: