Customer Service Executive

Company Description

Rmak Solutions is a leading digital marketing company committed to helping businesses achieve higher ROI through innovative strategies. We specialize in web design, mobile app development, SEO, Social Media Optimization, Google Ads, and other digital marketing services. Our approach focuses on creating strong customer connections and driving sales growth for a better tomorrow. With tailored solutions, we assist businesses in scaling to new heights and building trustworthy brands.

Role Description

This is a full-time on-site role for a Customer Service Executive based in the Mohali district. The Customer Service Executive will manage day-to-day customer support activities, ensuring customer satisfaction and addressing client inquiries. Responsibilities include resolving issues efficiently, maintaining professional communication, and contributing to the overall enhancement of the customer experience. The role involves actively collaborating with internal teams to improve service quality and client relationships.

Qualifications

• Strong Interpersonal Skills to build and maintain client relationships
• Experience in Customer Satisfaction and Customer Support
• Knowledge of Customer Service and Customer Service Management principles
• Effective communication skills and the ability to resolve issues in a timely manner
• Ability to work in a fast-paced, client-focused environment
• Familiarity with CRM tools and systems is advantageous
• Minimum high school diploma or equivalent; additional customer service training is a plus