Customer Service Executive

Priacc Innovations

0 - 1 years

1 - 3 Lacs

Hyderabad

Posted:4 days ago| Platform:

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Skills Required

Blended Process Non Voice Process Semi Voice Voice Process Domestic Process Inbound Process Customer Service HRO Inbound Calls Outbound Process Inbound Voice Process Customer Support Domestic Voice Process Bpo Voice Bpo Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle inbound and outbound voice calls to address customer inquiries and resolve issues effectively.
Respond to customer emails and provide timely and accurate resolutions.
Engage in semi-voice or blended voice processes, combining both call and email/chat interactions.
Provide exceptional customer service by addressing customer concerns professionally and empathetically.
Assist customers in understanding products or services and resolving any technical or operational challenges.
Work collaboratively with the team to ensure targets and service levels are met.
Maintain accurate and detailed records of customer interactions and transactions.
Adhere to company policies, procedures, and compliance guidelines while managing customer interactions.

Preferred candidate profile

0-1 year of experience in customer support, voice, non-voice, or semi-voice processes.
Strong verbal and written communication skills.
Basic understanding of email support, inbound and outbound call handling.
Ability to multi-task and manage time efficiently in a fast-paced environment.
Proficiency in handling HRBPO or BPO-related tasks is a plus.
Customer-focused attitude with the ability to maintain professionalism under pressure.
Freshers with excellent communication and problem-solving skills are encouraged to apply.

Perks and benefits

We provide 10,000 - 20,000 per month as an incentive.
We provide 2 Lacs insurance.

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