Customer Service Executive – International Process

Job Title:

Location:

Experience Required:

Job Summary:

We are looking for a highly skilled and customer-focused professional to join our international customer service team. The ideal candidate should possess exceptional communicationskills, in-depth process knowledge, and a passion for delivering world-class customer experiences. As part of a global organization, you will be responsible for managing international client interactions, resolving queries efficiently, and ensuring customer satisfaction through professional, proactive, and empathetic engagement.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, and chat for international clients 
• Provide prompt, accurate, and courteous responses to customer inquiries, requests, and complaints 
• Identify customer needs and offer suitable solutions while maintaining service quality standards 
• Collaborate with internal departments to ensure timely resolution of issues and seamless service delivery
• Maintain accurate documentation of customer interactions in CRM systems 
• Meet or exceed performance metrics such as response time, customer satisfaction, and quality assurance scores 
• Contribute to process improvement initiatives to enhance efficiency and service excellence 
• Stay updated with product knowledge, company policies, and market trends to provide informed support
• Represent the company with professionalism, empathy, and integrity in every customer interaction

Key Skills & Competencies:

• Excellent verbal and written communication skills in English (additional language proficiency is a plus)
• Strong interpersonal skills and the ability to build rapport with international clients
• Sound understanding of customer service principles and best practices
• Ability to handle pressure, multitask, and adapt to a fast-paced work environment
• Analytical thinking and problem-solving attitude with attention to detail
• Proficient in Zendesk platform,MS Office, and customer support platforms
• Positive attitude, team spirit, and a commitment to continuous improvement

Qualifications:

• Bachelor’s degree in any discipline (Business Administration, Communication, or related field preferred)
• 7+ years of experience in international customer service or client support roles
• Experience working with global clients or in a BPO/IT-enabled service environment preferred

Why Join Us:



• Opportunity to work with a leading international organization
• Exposure to global customer service standards and best practices
• Supportive work culture that values growth, learning, and employee well-being
• Competitive compensation and career advancement opportunities