Customer Service Executive

Job Title: Customer Service Executive
Location: Indore, Madhya Pradesh
Company: GoMaxoo
Job Type: Full-time
Salary: ₹10,000- ₹25,000 per month
Experience: 0-2 years

About GoMaxoo:

GoMaxoo provides marketing and customer support services tailored for U.S.-based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team.

Role Overview:

As a Customer Service Executive, you will play a key role in supporting U.S.-based businesses by handling customer inquiries through calls, emails, and chats. Your role is to assist with inquiries, resolve issues, and ensure a smooth and positive experience for all clients.

Key Responsibilities:

· Handle inbound customer calls, emails and chat from the U.S. professionally and promptly.

· Provide accurate information about businesses and services.

· Assist customers with booking, cancellations, and modifications.

· Resolve customer issues and complaints effectively.

· Maintain detailed records of customer interactions and service requests.

· Coordinate with internal teams to ensure timely service delivery.

· Follow up with customers to confirm satisfaction and resolve any outstanding concerns.

· Stay updated on company policies, services, and industry trends to provide informed support.

Requirements:

· Minimum 0–2 years of experience in customer service, preferably handling U.S.-based customers.

· Excellent English communication skills, both verbal and written.

· Strong problem-solving abilities and a customer-focused mindset.

· Comfortable handling high call volumes with professionalism and patience.

· Basic computer skills and familiarity with CRM or call management systems.

· Ability to work flexible shifts to cover U.S. time zones.

· Knowledge of transportation or logistics industry is a plus but not mandatory.

Preferred Qualifications:

• Previous experience in customer service (preferred but not mandatory)
• Passion for travel and helping others plan great trips
• Ability to work independently as well as in a team
• Good Communication Skill
• Sales and Convincing skill

Compensation and Benefits:

We offer a competitive salary ranging from ₹10,000 to ₹25,000 per month, based on experience and skills. In addition, employees are eligible for Annual bonuses and performance-based incentives, rewarding dedication and exceptional contribution to the team's success.

Schedule:

· Day shift

· Night shift (US shift)

· Rotational shift

·

How to Apply:
Send your resume on hr@gomaxoo.com

or You can contact us +919202570569

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Language:

• English (Required)

Work Location: In person