Cybeart is a global premium gaming and lifestyle brand headquartered in Canada with operations across India, Middle East, and North America. We create world-class gaming chairs and peripherals officially licensed by Warner Bros. - featuring franchises like Batman, Harry Potter, Game of Thrones, IPL Teams and more.

hands-on Customer Service Executive.

Role Description

Respond to customer queries across
email, WhatsApp, Instagram, and marketplaces (Shopify/Amazon)
.
Track all tickets daily and ensure every message gets a reply within 24 hours.
Maintain a
customer issue log
and share weekly reports with management.
Coordinate with the
warehouse
for replacements or tracking updates.
Work with
Marketing
to collect customer reviews and testimonials.
Support creation of
FAQs and standard reply templates
to speed up responses.
Suggest ideas for improving service, loyalty, and win-back strategies.

Qualifications

Minimum 2 years of experience with Customer Service
Have
good written and spoken English
(clear and polite communication).
Are comfortable writing short, professional messages and emails.
Are well-organized and can follow up on pending issues.
Have basic knowledge of
Shopify, Gmail, Google Sheets or Excel
(training will be provided).
Are proactive and want to grow with a global brand.

Why Join Cybeart

Work with a
global premium brand
(Canada, India, MEA).
Be part of a small, high-trust team where your ideas directly shape systems.
Learn everything about
customer support, e-commerce tools, and CX automation
from scratch.

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