Customer Service Executive (CSE)

Job Description

Role: MBA fresher About Manohar Filaments: Manohar Filaments is a global leader in trims, packaging, and branding solutions for the apparel, footwear, and retail industries. With over three decades of expertise, we provide innovative and sustainable solutions, including woven labels, printed labels, heat transfers, embroidered badges, packaging materials, and RFID-enabled smart labels. Our commitment to quality, sustainability, and customer satisfaction has made us a trusted partner for leading brands worldwide. For more information, visit: www.manoharfilaments.com. Job Description: Handle customer inquiries via phone, email, and chat Resolve customer complaints and provide effective solutions within defined timelines Maintain accurate records of customer interactions in the CRM system Coordinate with sales, production, and logistics teams to ensure seamless order fulfilment Follow up with customers to ensure satisfaction and build long-term relationships · Responsible for generating sales with existing customers and developing New Leads, Clients and Customers. · Reporting on weekly, monthly, quarterly and annually. · Present our products and services to prospective customers. Education: Master’s degree in Business Administration Skills Required: · Customer Service, MS Office, Communication Skills, Problem-Solving, Multitasking, Other Details: Location: Kundli, Sonipat Employment Type: Full-Time Industry: Manufacturing/Textiles Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person