Customer Service Executive

0 years

1 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role - As a Customer Success Associate in our Operations team, you will play a vital role in ensuring the smooth delivery of our placement-focused training programs across partner colleges. You will work closely with internal teams, industry mentors to deliver a high-quality experience to students. Your core focus will be on effective coordination, real-time monitoring and issue resolution.

Responsibilities -

  • Coordinate training sessions by acting as the primary point of contact for scheduling and communication. A major part of this involves calling industry mentors to map suitable time slots based on college availability and mentor expertise.
  • Support live monitoring of sessions to ensure that classes begin on time, mentors are present and any technical or operational issues are handled promptly.
  • Handle escalations from students or coaches efficiently, ensuring timely resolution and maintaining a positive training environment
  • Collaborate with internal teams to maintain alignment on timelines, session quality, and overall delivery standards.

Preferred Knowledge / Skills / Abilities -

  • Good communication and interpersonal skills
  • Proficiency in Google Suite
  • Self-motivated with a problem-solving attitude

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Application Deadline: 03/08/2025
Expected Start Date: 28/07/2025

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