Customer Service Engineer

Job Role:

Education:

B.E./B.Tech/BCA/MCA

Job Summary

Customer Service Engineer

Key Roles & Responsibilities

• Improve overall service experience by ensuring customer satisfaction and retention.
• Take complete ownership of customer issues and follow through to resolution.
• Assist in developing and implementing service, procedures, policies, and standards.
• Keep accurate records of customer interactions, issues, and resolutions.
• Develop and maintain user manuals and documentation for different applications.
• Analyse service-related data and prepare accurate reports for management review.
• Stay updated with industry trends and apply best practices to continuously improve support operations.
• Manage resources effectively to meet qualitative and quantitative service targets.
• Maintain an orderly workflow and prioritize tasks to ensure smooth operations.

Requirements & Skills

• Bachelors or Masters degree (IT graduates preferred).
• Minimum

  2+ years of experience

  in customer support or related roles.
• Proven working experience as a

  Customer Service Engineer, Customer Service Manager, Retail Manager, or Assistant Manager

  .
• Strong experience in providing customer service and support.
• Excellent knowledge of customer service management methods and techniques.
• Proficiency in

  English (written, verbal, and presentation)

  .
• Working knowledge of

  customer service software, databases, and CRM tools

  .
• Strong client-facing, interpersonal, and communication skills.
• Advanced troubleshooting and multitasking abilities.
• Ability to manage priorities, resources, and targets in a structured manner.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing organization.
• Exposure to the latest tools, technologies, and industry best practices.
• A collaborative and growth-oriented work environment.

If interested kindly share your updated Resume - dimple.thakur@visionias.in