Customer Service Engineer

Company Description

SUPRIYA ELEVATOR COMPANY (INDIA) LIMITED is a machinery company headquartered in Chennai, Tamil Nadu, India. Specializing in providing high-quality elevator systems and services, the company is dedicated to ensuring customer safety, satisfaction, and reliability. SUPRIYA ELEVATOR COMPANY has established itself as a trusted leader in the industry, driven by its commitment to technological innovation and excellent customer service. The organization is focused on delivering top-notch service to meet the diverse needs of its clients, while continuously improving its offerings.

Role Description

This is a full-time, on-site role located in Tamil Nadu, India, for a Customer Service Engineer. The role involves providing field service, addressing technical issues, troubleshooting, and offering technical support to clients. The Customer Service Engineer will also work towards ensuring high levels of customer satisfaction by delivering timely and effective support for elevator systems and related machinery.

Qualifications

• Skills in Customer Support and Customer Satisfaction to address client needs effectively
• Experience in Technical Support and Troubleshooting to resolve system issues efficiently
• Proficiency in Field Service and maintenance of machinery to ensure system reliability
• Strong communication and interpersonal skills to build positive client relationships
• Ability to work independently and manage time effectively
• A background in engineering or technical disciplines related to machinery is preferred
• Familiarity with elevator systems and prior experience in a similar role is an advantage