Customer Service Engineer

Role Overview: You will be responsible for providing technical support and service for submersible pumps and motors. Your role will involve offering technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits. Identifying and resolving technical issues related to submersible pumps and motors, including fault diagnosis and repair, will be a crucial aspect of your responsibilities. Additionally, you will perform on-site service and repair tasks, such as installation, commissioning, and maintenance. Conducting training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair will also be part of your duties. Maintaining accurate records of technical support, service, and repair activities and collaborating closely with sales, manufacturing, and R&D teams to address customer issues and enhance product performance are essential aspects of your role. You are expected to identify areas for product improvement and provide feedback to the R&D team for continuous enhancement of the products. Key Responsibilities: - Provide technical support and service for submersible pumps and motors - Offer technical assistance to customers, distributors, and field service technicians through various channels - Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair - Perform on-site service and repair tasks, including installation, commissioning, and maintenance - Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair - Maintain accurate records of technical support, service, and repair activities - Collaborate with sales, manufacturing, and R&D teams to address customer issues and enhance product performance - Identify areas for product improvement and provide feedback to the R&D team Qualifications Required: - Bachelor's degree in Mechanical or Electrical Engineering or a related field - Minimum of 2+ years of experience in after-sales service, technical support, or a related field - Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems - Excellent communication and problem-solving skills - Effective time management and organizational abilities - Ability to travel up to 50% of the time About Franklin Electric: Franklin Electric is a global leader in water and energy systems, dedicated to continuous improvement and innovation to meet the diverse needs of customers. The company's culture emphasizes career growth, personal development, promoting from within, and nurturing talent. Franklin Electric provides a comprehensive range of pumps, motors, drives, and controls for various applications in residential, commercial, agricultural, industrial, and municipal sectors. The company's commitment to corporate responsibility is evident through various accolades and social responsibility initiatives aimed at making a positive impact worldwide.,