Customer Service Engineer

Company Description

Vijay Transmission is a leader in power infrastructure solutions. We design and manufacture transmission towers, sub-station structure, distribution poles and power accessories with a strong focus on quality,

engineering excellence, and timely delivery. Headquartered in Mumbai, the company serves utilities and EPC companies across India and international markets.

Role Description

This is a full-time, on-site role for a Customer Service Engineer located in Mumbai. The Customer Service Engineer will be responsible for ensuring customer satisfaction by providing effective sales support and resolving technical issues. Day-to-day tasks include drawing development, assisting sales managers, maintaining strong customer relationships through quality service and support.

Qualifications

• Proficiency in Client Satisfaction/ Support to ensure seamless and positive client interactions
• Experience in Tendering/ Logistics in similar industry
• Strong Technical Support and Troubleshooting abilities for resolving issues efficiently
• Excellent problem-solving and communication skills
• Ability to work collaboratively with cross-functional teams
• Bachelor’s degree/ Diploma in Engineering, Electronics, or a related field is preferred
• Prior experience in the energy or transmission sector is a plus
• Knowledge and experience of AUTOCAD is a must