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genist technocracy pvt. ltd
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Customer Service Coordinator

Customer Service Coordinator

genist technocracy pvt. ltd

2 years

1 - 2 Lacs

ambāla

Posted:1 month ago| Platform: GlassDoor logo

Apply

Skills Required

service electrical engineering coordination maintenance payments installation scheduling resolve support communication excel word

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Service Coordinator

Location: Lalru, Punjab
Qualification: Diploma in Electrical Engineering
Experience: Minimum 2–3 years in a biomedical equipment company in a service coordination role.

Job Timings :- 9 am to 5:30 pm

Job Responsibilities:

Coordinate and manage the field service engineers' team efficiently
Monitor and ensure timely execution of AMC/CAMC (Annual / Comprehensive Maintenance Contracts)
Follow up with customers for service renewals, pending payments, and feedback
Handle installation scheduling and ensure proper documentation
Address and resolve customer complaints promptly and professionally
Maintain service records and generate regular performance reports
Support service team operations to improve customer satisfaction and service efficiency

Required Skills:

Strong communication and interpersonal skills
Ability to multitask and manage priorities
Proficiency in MS Office (Excel, Word, Outlook)
Knowledge of biomedical equipment servicing processes is a must
Problem-solving attitude with a customer-centric approach

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 6284587294

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