Customer Service Associate

As a Customer Service Representative at Octopus Tech Solutions, you will be responsible for handling inbound and outbound communication effectively. You will manage incoming customer queries and reach out through calls or emails for follow-ups, feedback, or issue resolution. Your role will also involve assisting with orders and transactions by accurately processing orders, returns, refunds, and account updates using internal systems. In this position, your primary focus will be to resolve customer issues in a timely and professional manner. You will provide support to customers to address complaints and inquiries, ensuring their satisfaction with our services. Additionally, you will be required to maintain detailed records of all interactions and collaborate with internal teams to ensure a seamless customer experience. Octopus Tech Solutions is a BPO and IT service provider offering digital marketing, outsourcing services, and website management solutions. Join our team to contribute to delivering top-notch customer service and enhancing customer satisfaction.,