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Customer Service Associate in Amritsar

Customer Service Associate in Amritsar

Octopus Tech Solutions Pvt Ltd

1 - 5 years

0 Lacs

amritsar punjab

Posted:4 weeks ago| Platform: Shine logo

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Skills Required

order processing customer support record maintenance collaboration digital marketing website management inbound outbound communication customer queries management outsourcing services

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for handling inbound and outbound communication in this role. This includes managing incoming customer queries and making outbound calls/emails for follow-ups, feedback, or issue resolution. Additionally, you will assist with orders and transactions by accurately processing orders, returns, refunds, and account updates using internal systems. Your role will also involve resolving customer issues by providing timely and professional support to address customer complaints and inquiries. It is important to maintain records of all interactions and collaborate with internal teams to ensure a smooth customer experience. Octopus Tech Solutions is a BPO and IT service provider that offers services in digital marketing, outsourcing services, and website management.,

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Octopus Tech Solutions Pvt Ltd

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Customer Service Associate in Amritsar