The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Show more Show less
As a Customer Service Representative at Octopus Tech Solutions, you will be responsible for handling inbound and outbound communication effectively. You will manage incoming customer queries and reach out through calls or emails for follow-ups, feedback, or issue resolution. Your role will also involve assisting with orders and transactions by accurately processing orders, returns, refunds, and account updates using internal systems. In this position, your primary focus will be to resolve customer issues in a timely and professional manner. You will provide support to customers to address complaints and inquiries, ensuring their satisfaction with our services. Additionally, you will be required to maintain detailed records of all interactions and collaborate with internal teams to ensure a seamless customer experience. Octopus Tech Solutions is a BPO and IT service provider offering digital marketing, outsourcing services, and website management solutions. Join our team to contribute to delivering top-notch customer service and enhancing customer satisfaction.,
The ideal candidate will have experience in all stages of the sales cycle of BPO industry. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills. Duties And Responsibilities Identifying profitable business opportunities Conducting extensive market research Creating actionable business strategies Nurturing relationships with clients Analyzing market trends Tracking business performance Allocating and managing the company resources Skills And Qualifications Ability to analyze market trends, sales prospective Leadership and strong communication skills Nuanced understanding of company goals and business model Ability to create actionable marketing strategies Problem-solving skills Ability to network and build lasting relationships
You will be responsible for handling inbound and outbound communication in this role. This includes managing incoming customer queries and making outbound calls/emails for follow-ups, feedback, or issue resolution. Additionally, you will assist with orders and transactions by accurately processing orders, returns, refunds, and account updates using internal systems. Your role will also involve resolving customer issues by providing timely and professional support to address customer complaints and inquiries. It is important to maintain records of all interactions and collaborate with internal teams to ensure a smooth customer experience. Octopus Tech Solutions is a BPO and IT service provider that offers services in digital marketing, outsourcing services, and website management.,