Customer Service Associate in Haryana

Krenai

0 years

0 Lacs

haryana india

Posted:22 hours ago| Platform:

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Skills Required

service management chat transactions resolve efficiency software development procurement inventory payments accounting support marketing integration network ai reporting dashboard stack

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Associate at Krenai, you will have the opportunity to showcase your proficiency in spoken and written English while mastering the art of process management. With a dynamic and fast-paced work environment, you will be at the forefront of providing exceptional customer service and ensuring a smooth experience for our clients.

Key Responsibilities

Handle customer inquiries and complaints via phone, email, and chat, providing timely and accurate responses.
Process orders, returns, and exchanges efficiently and accurately to meet customer satisfaction goals.
Maintain detailed records of customer interactions and transactions, ensuring all information is up to date and accurate.
Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Identify and escalate priority issues to the appropriate channels for quick resolution.
Continuously improve processes and procedures to enhance customer service efficiency and effectiveness.
Stay up to date on product knowledge and company policies to provide accurate information to customers.

If you are a proactive and customer-focused individual with a passion for delivering exceptional service, join us at Krenai and be part of a dynamic team dedicated to exceeding customer expectations.
About Company: Krenai is a young, dynamic software development company based in NCR, India. Our team of expert developers works on innovative custom enterprise solutions across industry verticals using the latest emerging technologies. We specialize in e-commerce solutions for B2C, B2B, and B2B2C channels. We offer end-to-end solutions to help brands grow online using tools that cover store tech, display merchandise, procurement, inventory, payments, order management, fulfillment, and accounting. Our strong focus on support services helps brands acquire customers using efficient marketing tools and marketplace integration. We help to build a strong Omnichannel network through seamless integration with third-party legacy systems. AI-driven reporting and an intuitive dashboard stack enable our clients to improve sales, manage optimum stocks, and reduce costs & overheads to help build strong, reliable, and profitable brands.

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