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Capgemini
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Customer Service Associate

Customer Service Associate

Capgemini

1 - 3 years

1 - 4 Lacs

noida

Posted:5 hours ago| Platform:

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Skills Required

customer service outbound calling helpdesk customer support outbound non voice process international bpo customer care patient care quality monitoring quality analysis voice process call quality quality assurance call monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Customer Service Executives (International

In this role you will play a key role in:

Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
Engage customers in meaningful conversations to promote products/services or gather required information.
Achieve daily/weekly/monthly Targets and conversion targets.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations

Your Profile

Required Skills & Qualifications:

Bachelors degree or equivalent.
2 - 3 years of experience in outbound calling, preferably for US clients.

Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Ability to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.
Knowledge of International culture and customer behaviour.

What you"ll love about working here

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

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