Customer Service Associate

Job Description

Job Title: Customer Service Expert Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon – 122018 Industry: Aviation / Hospitality / Travel / OTA / BPO Work Type: Full-Time | Rotational Shifts (24x7 Operations) Make the Move from a Job to a Career Are you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands-on experience with airline standard operating procedures and superior service delivery skills. If you’re a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for! Job Responsibilities: Communicate effectively with customers via calls, emails, or chat Provide clear, confident, and courteous responses in real-time Handle complex situations with composure and efficiency Use tools like MS Office (Word, Excel, Outlook) proficiently GDS experience (Amadeus or Galileo) is an added advantage Ensure seamless service across all touchpoints Be flexible with rotational shifts and weekly offs as per process needs Key Requirements: Excellent English communication skills (spoken and written) are mandatory Minimum 6 months of experience in Customer Service / Reservations Background in Aviation, Hospitality, Travel, OTA, or BPO preferred Confident, energetic, and assertive communication style Graduate in any stream / Hotel Management / Aviation Diploma holders Why Join Us? Work-Life Balance: 9 hours a day, 5 days a week Pro-rata Pay for those opting to work extra hours/days Competitive Salary with night shift allowance and performance-based incentives Career Growth: Fast-track promotions to Team Leader/Supervisor Eligible for TAM (Training for Assistant Manager) – our in-house management development program Shift Timings (Rotational): 08:00 AM – 05:00 PM 11:00 AM – 08:00 PM 02:00 PM – 11:00 PM 04:30 PM – 01:30 AM 11:00 PM – 08:00 AM (For Male Employees Only) Transport: Air-conditioned cabs provided for pick-up and drop Transport allowance available in lieu Show more Show less