Customer Service Associate

 About The Role  

Skill required: Language Translation - Customer Service

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
Language - Ability:Spanish - Intermediate

What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the client's ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report to ensure data has been processed accurately, address errors with employees and initiates corrective action.Deliver qualitative output and meet expected standardsAdhere to SLAs, KPIs, CPIs set by ClientDeliver all services in Spanish languageAbility to take calls (Contact Center), with good language and V&A skills Employee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.

What are we looking for?

Written and verbal communication

Adaptable and flexible

Problem-solving skills

Detail orientation

Results orientation

Strong analytical skills

Expert in Spanish language

Customer Care

Customer Support Operations

Roles and Responsibilities:

Performs data entry in Human Resources systems, tracking tools and client specific toolsProofs data entry generated within immediate team to ensure quality of deliverablesDemonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilitiesResearches and resolves data entry, discrepanciesReads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilitiesParticipates in cross-functional training to fulfill team backup responsibilities as assignedRefers customers to self-service options as applicable (systems, reports, etc.)Participates in process improvement planningIdentifies and escalates complex issues to supervisorProvides operational statistics as requestedCompletes special projects as assignedSupports and sustains positive work environment that fosters team performance through own work and behaviorIs receptive to performance feedback and works on improving.
 Qualification Any Graduation