Customer Service Analyst

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
Language - Ability:English(Domestic) - Intermediate

What would you do? In this role the incumbent will use their working knowledge and experience with the Employee Retirement Income Security Act of 1974 (ERISA), IRS/DOL/SEC regulations on qualified/non-qualified retirement plans, financial reporting, Form 5500 preparation, employee benefit plan audits, and retirement plan provisions as they complete their day to day activities.This role will have a dual focus based on the volumes and need of the business. Focus will be split between providing support to the financial reporting and audit support functions of the Plan Reporting & Audit Team. Knowledge and experience of the above areas will be leveraged to research and resolve reporting exceptions in the Certified Annual Reporting Package creation and delivery. Accurately communicate adjustments to plan sponsors/auditors needed in the reporting package via a footnote in the Footnote ReportPerform a multi-step review process to ensure accuracy of the final reporting packages. Complete participant directed transaction documentation requests from plan sponsors/auditors for their annual ERISA audit and regulatory agency examinations within stated service levels. Providing financial reports on adhoc basis and periodic basis for the Clients based on their requirements and assisting in preparing and reconciling Brokerage reports. Additionally preparing reconciliation report for the recordkeeping service fees and enhancing reports using Python and defining the adhoc reporting requirements using SQL to edit and define queries. Further providing support on validating the XML version of Form 5500 and Non discriminatory testing results with the financial reports. Assisting in validating checkpoints in 408 2(b) checks for the Fees and market value from the reports

What are we looking for? 5500 plan financial reporting and Plan audit support, compliance testingReporting and compliance knowledge and experience in Employee Retirement Income Security Act of 1974 (ERISA), IRS, DOL, and SEC regulations on qualified/non-qualified retirement plans, Plan Financial Reporting, Form5500 Reporting, Employee Benefit Plan Audit, and 403(b)/401(a)(k) plan provisionsDemonstrated ability with Microsoft Office Suite and Adobe AcrobatUnderstanding of retirement plan recordkeeping and regulatory concepts and methodologiesAble to manage competing priorities and deliver results in fast-paced environment within compressed timeframesExperience working in a team environment with demonstrated oral/written communication and time management skillsApply analytical skills in working with business and financial data

Roles and Responsibilities: Fulfill participant directed transaction documentation requests received via corporate workflow tool:oCompile documents for each of the transaction types and present them based on the direction outlined in the Fulfilling an Audit Request for Documentation for the Test of Transactions Standard Operating Procedure (SOP)oComplete close out of workflow task once the audit package has been prepared and quality reviewed in alignment with established business standardsPrepare and deliver the annual and quarterly financial reporting packagesoExecute a series of preliminary validations of reporting data for annual and quarterly reporting packages prior to completing the exception review process.oResearch exceptions generated and Footnote/bypass as applicable using the recommend solution documents for identified report exceptions.oEnsure timely delivery in alignment with established business standards based on report period end date.Provide support on adhoc reports and reconciliation requestso Providing financial reports on adhoc basis and periodic basis for the Clients based on their requirements and assisting in preparing and reconciling Brokerage reportsoProviding support on validating the XML version of Form 5500 and Non discriminatory testing results with the financial reports. Assisting in validating checkpoints in 408 2(b) checks for the Fees and market value from the financial reportsoAdditionally preparing reconciliation report for the recordkeeping service fees and enhancing reports using Python and defining the adhoc reporting requirements using SQL to edit and define queries.oAbility to analyze data, research exceptions, and to provide solutions. Manage risk by escalating compliance issues with internal partners to resolve procedural inquiries, audit questions, reporting issues, or data issues.oReview and deliver requested documentation for audit purposes to institutional clients, auditors, consulting firms and regulatory agenciesoUnderstanding and Demonstration of retirement plan recordkeeping and plan administrative systems/practices.
 Qualification 
Any Graduation