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Ibex Global
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Customer Service Agent

Customer Service Agent

0 years

|

0 Lacs

mumbai maharashtra india

Posted:5 days ago| Platform: Foundit logo

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Skills Required

customer service critical thinking computer programs analytical abilities problem solving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.

Your Day-to-day Will Involve

Answering a high volume of incoming phone calls
Determine member needs and provide appropriate solutions
Use multiple computer programs simultaneously on multiple screens while on the phone
Use problem solving and critical thinking skills to resolve concerns

Some Things We Consider Critical For This Role

Healthcare and/or insurance industry experience is preferred
Commitment to customer experience and providing the right support for our members
Passion for learning - we will train you!
Time management and organizational management skills
Strong analytical abilities and problem-solving skills to resolve issues
Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities
Great computer navigation skills
Ability to work independently and as part of a team
Ability to multi-task handling customer concerns and navigate through resources simultaneously
Excellent written and verbal communication skills
English fluency is a requirement

Must haves for the job

18 Years of age or older
High School Diploma or equivalent
Customer service experience

More Jobs at Ibex Global

Customer Service Agent

mumbai, maharashtra, india

Experience: Not specified

Salary: Not disclosed

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