Customer Service Advisor

As a Customer Service Representative at our company, you will play a crucial role in ensuring our customers receive exceptional service. Your responsibilities will include: - Responding to customer inquiries about automotive products and services. - Assisting customers with scheduling appointments for vehicle service and repairs. - Providing detailed information on services offered, such as shocks, struts, and air brake systems. - Collaborating with the sales team to promote dealership offerings and enhance customer satisfaction. - Maintaining accurate records of customer interactions and transactions. - Using your mechanical knowledge to assist customers with basic troubleshooting and service recommendations. - Transmitting customer feedback to management for continuous improvement of services. To excel in this role, you should possess: - Proven experience in customer service, preferably within an automotive dealership environment. - Strong knowledge of automotive sales processes and auto service management. - Familiarity with auto estimating procedures and mechanical components of vehicles. - Excellent communication skills, both verbal and written, with a focus on customer engagement. - Ability to work collaboratively in a fast-paced team environment while maintaining attention to detail. - A proactive approach to problem-solving with strong organizational skills. - A passion for the automotive industry and a commitment to providing outstanding customer experiences. We invite you to join our team and be part of delivering top-notch service that keeps our customers coming back! Please note: Male candidates are preferred for this position. Job Type: Full-time Language: - English (Preferred) - Hindi (Preferred) Work Location: In person,