Customer Service Advisor

The Company

BJS Home Delivery is a young, independently owned, two-man home delivery business, ambitious to improve the quality of its services at every opportunity. Working with recognised online brands, we specialise in delivering bulky, high-value purchases such as furniture, electronics, beds, and white goods to homeowners, most of which are purchased via retailers’ websites.

Job Role and Responsibilities:

•   Manage central email inboxes appropriately and action inbound emails.

•   To promptly answer incoming and make outgoing calls in an enthusiastic, courteous, and efficient manner.

•   Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly.

•    Maintain system with current information to ensure orders are updated with all communications.

•    Ensure requests to supply information to internal and external contacts are completed within the required deadlines.

•     Liaise with relevant departments to ensure procedures are followed and goods are dispatched.

•     Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision.

•      Identify the customer’s requirements and respond to them.

•      Complete additional ad-hoc tasks as required.

Job Requirements:

•      Excellent Communication Skills

•      Analytical Skills

•      Working knowledge of MS Office Suite and Google Workspace