Customer Service Admin, Specialist

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
The requirement is predominantly for CSD AFO Business model, responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. responsible for booking orders and/or processing quotes In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics. Discipline: Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with all major Functions across Q2C. Evaluates customer service assignments and determines actions required Customer service tasks involve analysis and new/customized approaches Solves complex administrative problems requiring breadth/depth of customer service knowledge

Qualifications

Requires higher education or specialized training/certification, or equivalent combination of education and experience.

• SharePoint: Extensive knowledge and skills in SharePoint are required for completing specialized tasks. This may include, creating custom forms and workflows, using scripting MS flow, and authentication, and security. Specific examples include knowledge of the SharePoint Framework (SPFx), Office 365 integration.
• MS Office: Proficiency in MS Office is expected, especially in areas like private table lookups. This suggests a need for strong Excel skills, including data analysis using formulas and functions (e.g., VLOOKUP, SUMIF), pivot tables, and potentially macros and automation.
• eCommerce Channel: Experience with eCommerce channels like Ariba and Coupa is preferred

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

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