Customer Service Admin, Specialist

The requirement is predominantly for CSD AFO Business model, responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. responsible for booking orders and/or processing quotes In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.
Discipline: Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with all major Functions across Q2C. Evaluates customer service assignments and determines actions required Customer service tasks involve analysis and new/customized approaches Solves complex administrative problems requiring breadth/depth of customer service knowledge

Requires higher education or specialized training/certification, or equivalent combination of education and experience.