Customer Sales Executive

Job Description: Job Title: Customer Service - Sales Coordinator (Female Only) Salary: INR 20,000 – INR 30,000 per month (negotiable) Attendance Bonus: 2,500 and Transportation Allowance (from home to office and vice versa) Job Time: 4:00 A.M. to 1:00 P.M. (IST) Experience: Freshers also okay but Confidence, Discipline & Strength is must and of course she must be extremely fluent in English - reading, writing & speaking Roles & Responsibilities: Attend and log service calls from existing Australian solar customers facing system issues. Validate complaints through basic troubleshooting and collect accurate problem details. Create and assign service tickets to the appropriate regional service or technical team. Coordinate with field teams to ensure timely resolution and job completion. Follow up with customers post-service to confirm satisfaction and close calls. Maintain detailed call logs and service records in the CRM. Share daily/weekly updates with the service manager on open and completed cases. Identify and forward potential upselling or AMC opportunities to the sales team. Participate in training sessions to stay updated on solar products and service processes. Work during Australian business hours and maintain professional communication with clients and internal teams. Requirements: Female applicants only Excellent English communication skills (verbal and written). Strong coordination, multitasking, and organizational abilities. Customer-centric mindset with problem-solving aptitude. Basic technical understanding of solar systems (training will be provided). Proficiency in CRM tools, MS Office, and remote communication platforms. Ability to work independently during Australian working hours. Key Skills:  Active Listening AMC Sales Support Call Handling Client Follow-ups Client Interaction Client Satisfaction Complaint Resolution CRM Software Knowledge Customer Relationship Management Customer Relationship Management (CRM) Customer Service Customer Support Data Entry Documentation Management Interpersonal Skills MS Office Multitasking Professional Email Communication Record Keeping Remote Communication Tools (Zoom / Teams / VoIP Systems)