CUSTOMER RELATIONSHIP SPECIALIST (Sales Support)

About Golden Ray Renewable Energy
We help homeowners switch to clean solar energy with transparent pricing, smooth installations, and excellent post-sale support. Join our growing team and build a meaningful career in sales support and customer success.

Role Summary

As a Customer Relationship Specialist (Sales Support), you will manage the end-to-end lead journey—qualifying inquiries, coordinating sales activities, and nurturing prospects—so every customer has a clear path from inquiry to installation.

Key Responsibilities

Lead Management

• Capture and qualify incoming leads from multiple channels (website, referrals, campaigns).
• Conduct initial discovery calls to understand needs and buying readiness.
• Follow up consistently; track stages and outcomes in the CRM.
• Maintain accurate records (lead scoring, pipeline, conversion metrics).

Sales Enablement & Coordination

• Prepare proposals/quotes and share required documentation with customers.
• Schedule customer meetings and site visits; coordinate next steps.
• Liaise with sales, engineering, and operations for smooth handoffs.

Customer Education & Relationship Building

• Provide clear information on solar benefits, financing options, subsidy programs, and basic ROI.
• Address objections with empathy and factual solutions.
• Encourage referrals and reviews from satisfied customers.

Process & Reporting

• Use templates and nurturing sequences to improve conversion and customer experience.
• Track KPIs (response time, conversion rate, appointment set rate, referral rate) and suggest improvements.
• Support a smooth onboarding experience from sale to installation.

Requirements

• Bachelor’s degree; 1–3 years in sales support/inside sales/CRM or customer success.
• Strong communication in Malayalam and English.
• Organized, metrics-driven, and comfortable working with CRMs and basic spreadsheets.
• Customer-first mindset with problem-solving approach.

Preferred (Nice to Have)

• Experience in solar, construction, home improvement, or other high-value B2C categories.
• Familiarity with solar financing/subsidies (training provided).
• Experience with WhatsApp Business, CRM automations, or lead tools.

Growth & Benefits

• Performance incentives tied to conversions, CSAT, and referrals.
• Training & career path—opportunity to advance to Sales Executive based on results.
• Hands-on exposure to the full solar sales cycle (lead → install).

How to Apply

Email your resume to career@goldenray.co.in with the subject:
“CRS – Sales Support – Your Name”
Optional (brief, bullet points): a short example of a tough customer situation you handled, any conversion or CSAT numbers, and what you’re learning now in sales.

Job Types: Full-time, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

• Alappuzha, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person