Job
Description
Serve as the primary point of contact for customers, answering queries about products, services, and promotions. Assist customers in selecting watches that best meet their needs, preferences, and lifestyle, providing product knowledge and expert advice. Maintain and build long-term relationships with existing clients through personalized follow-up and communication. Handle all customer complaints and concerns in a timely and professional manner, ensuring high satisfaction levels. Educate customers on the proper care and maintenance of their watches, including warranties and repairs. Offer recommendations on new collections, limited editions, and special offers to drive customer engagement and sales. Process orders, returns, and exchanges, ensuring accuracy and timely delivery. Work closely with the sales and marketing teams to develop and execute customer retention strategies. Monitor customer feedback, identify trends, and relay insights to the management team for service and product improvements. Ensure the proper upkeep of customer data within the CRM system, maintaining accurate records of customer interactions and sales history. Participate in events, exhibitions, and trade shows to represent the brand and connect with customers. Key Requirements: Education: [Bachelor's Degree in Business Administration, Marketing, Communications, or related field.] Experience: [1-3 years of experience in customer service or relationship management, preferably within the luxury or retail sector.] Strong interpersonal and communication skills (both written and verbal). In-depth knowledge of watches, horology, and the luxury watch industry. Ability to connect with high-end clientele and provide personalized service. Strong problem-solving and conflict-resolution skills. Proficiency in CRM software, MS Office applications, and POS systems. Ability to work independently as well as part of a team in a fast-paced retail environment. Flexibility to work evenings, weekends, and holidays, if required. Preferred Qualifications: Experience in luxury goods sales or retail, particularly in the watch or fashion industry. Familiarity with social media platforms for customer engagement. Fluency in multiple languages is a plus, particularly for international customers.
