Customer Relationship Officer

You will be responsible for effectively communicating approved loan details to customers as a Customer Relationship Officer. It will be your duty to ensure clarity, trust, and seamless disbursement of loans. You will need to explain final loan terms, address customer queries, resolve objections, and ensure successful disbursal while maintaining excellent customer satisfaction. Your key responsibilities will include addressing customer queries, objections, and concerns with professionalism and clarity. You will need to persuade and convince customers to proceed with the approved loan, ensure documentation and compliance with company policies and regulatory requirements, and coordinate with internal teams for timely and accurate disbursal of loans. Additionally, maintaining customer records, following up for any pending documentation or clarifications, and providing feedback to management on customer insights and process improvement opportunities will be part of your role. To excel in this position, you should possess excellent communication and interpersonal skills, strong persuasion and negotiation abilities, in-depth knowledge of loan products, policies, and compliance requirements, and a customer-focused approach with the ability to handle objections professionally. Basic computer skills and familiarity with CRM systems will also be beneficial. The ideal candidate for this role will be a graduate in any discipline, with a preference for Finance or Commerce. You should have at least 3 years of experience in loan disbursement, customer handling, or financial services, with a preference for experience in retail loans, auto loans, or personal loans. As a full-time employee, you can expect a competitive salary based on your experience, incentives on successful loan disbursal conversions, and other company benefits as per policy. In addition, you will have the opportunity for leave encashment, paid time off, and a performance bonus. The work schedule is during the day shift, and the ability to commute or relocate to Jaipur, Rajasthan is preferred. If you are excited about this opportunity, contact the employer at +91 7727923585. The expected start date for this position is 01/08/2025.,