18 Customerfocused Approach Jobs

As a Customer Support Representative at Yokogawa, you will play a crucial role in customer order processing, relationship development, and issue resolution. Your responsibilities will include recording and processing customer orders through various communication channels, such as email, telephone, or personal contact. You will be expected to reach out to potential customers to establish contact, provide basic product/service information, and clarify customer needs using a standard sales script. In addition, you will be responsible for ensuring accuracy in customer details stored in the system, handling basic customer issues like returns, and following operational compliance procedures to maintain quality standards. Your role will also involve personal capability building through training and coaching activities to enhance your procedural and technical skills. To excel in this position, you must demonstrate strong customer focus by building relationships and delivering customer-centric solutions. You should instill trust through honesty, integrity, and authenticity while being tech-savvy and adopting innovations in digital and technology applications. A customer-focused approach, leveraging digital communications, mastering service conversations, and navigating customer challenges are essential skills for success in this role. Furthermore, you will be expected to strengthen customer connections, build customer loyalty, and initiate compelling sales conversations to enhance overall customer service. Building rapport, understanding buying influences, managing buyer indifference, and articulating client motivations are key competencies that will contribute to your success in this role. The ideal candidate for this position should possess an Upper Secondary School education and have basic experience with office/operational systems. Prior managerial experience is not required for this role. If you are passionate about technology, care for the planet, and are committed to delivering exceptional customer service, Yokogawa offers you a great opportunity to grow in a global culture that values respect, collaboration, integrity, and gratitude. Join us in shaping a better future for our planet through innovation and co-creation.,

The position of Customer Support Executive (International Voice Process UK Logistics) is based in Mohali and involves handling inbound and outbound customer calls for UK-based logistics clients. In this role, you will be responsible for providing timely and accurate resolutions to queries and concerns, communicating effectively and professionally with customers, addressing logistics-related inquiries, tracking shipments, and coordinating with internal teams to ensure customer satisfaction. It is essential to maintain records of customer interactions, follow up as necessary, adhere to process guidelines and quality standards, provide feedback for process improvement, and contribute to a positive team environment. The ideal candidate should possess excellent communication skills in English, both verbal and written, strong interpersonal skills, and a confident, customer-focused approach. Additionally, the ability to work in rotational shifts as per UK business hours, a problem-solving attitude, and a willingness to learn new processes are required. Freshers and candidates with prior BPO/voice process experience are encouraged to apply. Basic computer proficiency and familiarity with CRM tools are considered advantageous. Preferred attributes for this role include prior experience in an international voice process or UK logistics support, the ability to handle high-pressure situations and resolve issues efficiently, as well as strong attention to detail and organizational skills. Joining this role offers an opportunity to work with a leading UK logistics process, a dynamic work environment with growth opportunities, and comprehensive training and support for career development. This is a full-time, permanent position suitable for both freshers and experienced candidates. Benefits include a flexible schedule, health insurance, leave encashment, life insurance, paid sick time, paid time off, and provident fund. The work schedule may involve evening shifts, fixed shifts, rotational shifts, or UK shifts. The work location is in person. Thank you for considering this exciting opportunity to join our team as a Customer Support Executive in the UK Logistics International Voice Process.,

As a Customer Service Representative at Yokogawa, your primary responsibility will be to process customer orders in accordance with predefined protocols. You will be required to record and process orders received through various channels such as email, telephone, or personal contact. Additionally, you will be expected to develop relationships with potential customers by making calls to establish contact and build rapport. Ensuring accuracy in maintaining basic customer details in the CRM system and taking notes of follow-up actions promised during sales calls will be essential parts of your role. You will also be responsible for providing basic product/service information, addressing customer inquiries, and resolving basic customer issues such as returns. Interviewing customers using a standard sales script to clarify their requirements, following operational compliance procedures to maintain quality standards, and participating in personal capability building activities for skill development will be integral aspects of your daily tasks. You will also support in customer renewals to encourage continued use of the organization's products/services. To excel in this role, you will need to exhibit strong behavioral competencies such as customer focus, trust-building, and tech savvy. Your ability to build strong customer relationships, anticipate and adopt innovations, and deliver customer-centric solutions will be key to your success. Additionally, having a customer-focused approach, leveraging digital communications effectively, and mastering service conversations will be crucial skills required for this position. If you are looking to kickstart your career in customer service and are passionate about technology and sustainability, this role at Yokogawa offers you the opportunity to work in a global environment where respect, collaboration, and integrity are highly valued. Join us in shaping a better future for our planet through innovative solutions and co-innovation.,

As a part of Yokogawa, a renowned leader in industrial automation, test and measurement, information systems, and industrial services, you will be contributing to shaping a better future for our planet. With a commitment to supporting energy transition, (bio)technology, artificial intelligence, and industrial cybersecurity, we aim to align with the United Nations sustainable development goals through our ability to measure and connect effectively. Our global team of 18,000 employees spread across 60 countries shares a common mission of "co-innovating tomorrow." We are seeking dynamic individuals who are passionate about technology and environmental sustainability. In this diverse and inclusive work environment, characterized by values such as respect, value creation, collaboration, integrity, and gratitude, you will have ample opportunities for personal and professional growth. **Responsibilities:** - **Customer Order Processing:** Record and process customer orders following predefined protocols based on the mode of order submission (e.g., email, telephone, personal contact). - **Customer Relationship Development/Prospecting:** Establish contact and build rapport with potential customers through calls (telephone or in-person). - **Customer Relationship Management (CRM) Data:** Ensure accuracy of basic customer details in the system and maintain notes of follow-up actions and sales call interactions. - **Product/Service Information:** Provide basic information about products/services and address customer queries. - **Resolving Customer Issues:** Address basic customer concerns such as returns and escalate issues when necessary. - **Customer Needs Clarification:** Interview customers using a standard sales script to understand their requirements clearly. - **Operational Compliance:** Adhere to mandatory procedures to maintain quality standards and comply with external regulatory codes. - **Personal Capability Building:** Enhance procedural and technical skills through assessment, development planning, and training activities. - **Renewals:** Support customer service efforts to ensure continued utilization of the organization's products/services. **Behavioral Competencies:** - **Customer Focus:** Build strong customer relationships, understand their needs thoroughly, and exceed their expectations consistently. - **Instills Trust:** Earn confidence and trust through honesty, integrity, and adherence to organizational policies. - **Tech Savvy:** Embrace and adopt innovations in digital and technology applications essential for success in the role. **Skills:** - **Customer-Focused Approach** - **Leverages Digital Communications with Customers** - **Masters Service Conversations** - **Navigates Customer Challenges** - **Strengthens Customer Connections** - **Builds Customer Loyalty** - **In-Depth Questioning** - **Initiates Compelling Sales Conversations** - **Service Into Sales** - **Builds Rapport** - **Knows the Buying Influences** - **Manages Buyer Indifference** - **Understands Issues/Motivations** **Education:** Upper Secondary School **General Experience:** Basic experience with simple office/operational systems (4 to 6 months) **Managerial Experience:** None If you are referred to one of our roles, reach out to your connection at Yokogawa to learn more about our Employee Referral process and potential opportunities for growth within our organization.,

As a Customer Sales Representative at Yokogawa, you will play a crucial role in customer order processing by recording and processing orders according to predefined protocols. You will be responsible for developing customer relationships through calls and in-person interactions, ensuring accurate customer details in the CRM system, and responding to basic customer inquiries about products and services. Your duties will also include resolving customer issues such as returns, clarifying customer needs through standardized sales scripts, and ensuring operational compliance by following mandatory procedures. Additionally, you will have the opportunity to build your personal capabilities through training and coaching activities, as well as supporting customer renewals to encourage continued use of the organization's products and services. As a member of our team, you will be expected to exhibit strong behavioral competencies such as a customer-focused approach, instilling trust through honesty and integrity, and being tech-savvy by adopting innovations in digital and technology applications. You will work under supervision to leverage digital communications with customers, master service conversations, navigate customer challenges, strengthen customer connections, and build customer loyalty. Your role will involve in-depth questioning to explore problems and propose solutions, initiating compelling sales conversations to offer value to clients, and recognizing sales opportunities during service interactions. You will also be required to build rapport with customers, understand buying influences, manage buyer indifference, and articulate client motivations based on business objectives and challenges. To qualify for this position, you should have completed Upper Secondary School education and have basic experience with simple office/operational systems for 4 to 6 months. Managerial experience is not required for this role. If you are interested in joining Yokogawa and contributing to our mission of shaping a better future, apply now and become part of our global team dedicated to co-innovating tomorrow.,

As a Sales Executive at Jainam Broking Limited, your primary responsibility will be to generate leads and prospect new business opportunities. You will be expected to identify potential clients through various channels such as outbound calls, email campaigns, social media, and networking. By qualifying prospects based on predefined criteria and maintaining a well-organized lead pipeline using CRM tools, you will play a crucial role in expanding our client base. In addition to lead generation, you will be responsible for scheduling and conducting meetings with potential clients to understand their requirements and present relevant products or services. Your ability to deliver professional sales presentations and product demonstrations tailored to address customer pain points will be essential. Handling client queries and objections with confidence, following up diligently, and building strong relationships with key decision-makers will be integral to your success in this role. Collaborating closely with internal teams, you will work on developing proposals and closing deals to achieve monthly and quarterly sales targets. Your role will also involve preparing and submitting sales reports, forecasts, and performance metrics to management. To excel in this position, you will need to stay informed about market trends, competitor activities, and industry developments to adapt your sales strategies accordingly. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field. Additionally, you must have at least 3 years of experience in B2B/B2C sales, lead generation, or business development. Excellent communication, presentation, and interpersonal skills are required, along with strong negotiation abilities and a customer-focused approach. Proficiency in CRM software such as Salesforce or HubSpot, as well as the Microsoft Office Suite, will be advantageous for carrying out your duties effectively.,

The Outlet Manager is responsible for overseeing the day-to-day operations of the food and beverage outlet, ensuring exceptional service standards, managing staff, controlling costs, and driving revenue. This role requires a hands-on leader with strong operational knowledge, customer service skills, and the ability to manage a dynamic team in a fast-paced environment. Supervising the daily operations of the outlet to ensure smooth service flow is a key responsibility. Maintaining high levels of cleanliness, hygiene, and food safety standards is crucial to uphold quality standards. Monitoring guest satisfaction, handling complaints or feedback promptly, and maintaining all records related to food safety, fire safety, and local authority guidelines are essential tasks. Implementing strategies to achieve or exceed sales targets of the assigned outlets is also part of the role. In terms of staff management, the Outlet Manager is responsible for hiring, training, scheduling, and supervising F&B staff. Providing ongoing coaching and development to team members is necessary. Ensuring that team members follow company policies, grooming standards, and standard operating procedures (SOPs) is vital for maintaining consistency and quality in service. Managing inventory of food, beverages, and supplies, minimizing wastage, and controlling operational costs are critical aspects of the role. Coordinating with vendors for timely procurement and quality checks is important to ensure smooth operations and quality assurance. Key skills and competencies required for this role include strong leadership and team management skills, excellent communication and interpersonal abilities, knowledge of POS systems and inventory software, a customer-focused approach, ability to handle pressure, multitask, and attention to detail. Qualifications for the Outlet Manager position typically include a degree or diploma in Hotel Management or F&B Service. A minimum of 5+ years of relevant experience in F&B operations, with at least 2 years in a supervisory or managerial role, is usually required. Knowledge of food safety and hygiene certifications is preferred for this role.,

As a Doctor Visit Coordinator, your main responsibility will be to schedule and coordinate visits for referring doctors and specialists. You will be in charge of maintaining a database of visiting doctors and collecting their feedback after the visits. Facilitating interaction between visiting doctors and hospital consultants will also be part of your duties. Additionally, you will need to ensure that all hospitality arrangements are made for visiting doctors, including transportation and refreshments. Sharing regular updates and service brochures with potential referring doctors will also be a key aspect of your role. In the Public Relations & Communication department, you will act as the official spokesperson for the hospital as required. Handling media inquiries, press conferences, and public statements will be part of your responsibilities. You will also need to respond to patient queries, grievances, and feedback in a professional manner. Building and maintaining relationships with key community stakeholders, NGOs, and corporate clients will be crucial for this role. Key Skills & Competencies: - Excellent communication and interpersonal skills - Strong organizational and coordination abilities - Knowledge of healthcare marketing and PR strategies - Proficiency in MS Office and digital marketing platforms - Professional demeanor and a customer-focused approach Qualifications: - Bachelors or Masters degree in Public Relations, Marketing, Hospital Administration, or a related field - 25 years of experience in hospital marketing or public relations - Experience in the healthcare industry is preferred If you possess the required qualifications and skills for this role, please feel free to contact us directly at 9630196021 to schedule an interview. This is a full-time, permanent position with day and morning shifts available. Candidates with at least 1 year of relevant work experience are preferred. The work location is in person. We look forward to meeting with qualified candidates who meet the above criteria.,

Job Description: We are hiring for the position of Customer Care in our BPO/Customer Care department. As a Customer Care representative, you will be responsible for handling customer inquiries and providing support through chat-based communication channels. Your role will involve assisting customers with their queries, addressing concerns, and ensuring customer satisfaction. Good written communication skills, multitasking abilities, and a customer-focused approach are essential for this role. This is a part-time position with both day and night shift options available. Responsibilities: - Respond to customer inquiries and provide support through chat-based communication channels. - Assist customers in a professional and courteous manner, addressing their questions and concerns. - Provide accurate and timely information about products, services, and policies. - Handle customer complaints and resolve issues to ensure customer satisfaction. - Maintain customer records and update information as required. - Follow company guidelines and communication scripts to ensure consistent and quality customer interactions. - Collaborate with team members to improve customer support processes and efficiency. - Meet individual and team performance targets as set by the company. FAQs: Q: What educational qualifications are required for this role A: A minimum of 12th Standard / PUC education is required for this position. Candidates with higher levels of education or prior customer service experience will be preferred. Q: Is prior experience necessary for this role A: No, prior experience is not required. This position is open to freshers who possess good written communication skills and a willingness to provide excellent customer care through chat-based channels. Q: What is the salary range for this position A: The salary for this role is 12,000 - 15,000 per month. In addition to the salary, incentives based on performance may be provided. Q: What are the working days and hours for this job A: This is a part-time position with 6 working days per week. Both day and night shift options are available, offering flexibility in work timings.,

As a dynamic and innovative professional, you will have the opportunity to join Yokogawa, a leading provider of industrial automation, test and measurement, information systems, and industrial services. Yokogawa is dedicated to shaping a better future for the planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, and more. By utilizing our expertise in measurement and connectivity, we are committed to achieving the United Nations sustainable development goals. Joining our global team of 18,000 employees across 60 countries, you will play a key role in co-innovating tomorrow. As part of our team, you will be encouraged to share our passion for technology and environmental sustainability. In return, we offer exciting career opportunities in a culture that values respect, collaboration, integrity, and gratitude. Your responsibilities will include providing leadership and direction to implement the function's strategy and business plan, developing and nurturing customer relationships, creating sales opportunities, selling customer propositions, promoting customer focus, and managing customer relationship management (CRM) data. Additionally, you will contribute to policy development, organizational capability building, functional strategy formation, business planning, budgeting, and operational compliance. To excel in this role, you will need to demonstrate behavioral competencies such as managing complexity, customer focus, instilling trust, and collaboration. Skills in planning and organizing, action planning, knowing the buying influences, adaptive mindset, building rapport, and managing buyer indifference will be essential for success. Furthermore, your understanding of policy and procedures, commercial acumen, customer-focused approach, and initiating compelling sales conversations will be key assets in driving business growth. The ideal candidate will hold a Bachelor's Degree or Equivalent Level of education and possess over 3 to 6 years of general experience, enabling them to navigate various situations and advise others effectively. Additionally, managerial experience of over 3 to 6 years in planning and managing resources to achieve predetermined objectives will be valuable in this role. If you are interested in becoming a part of Yokogawa's innovative team, seize this opportunity to grow your career in a global environment that values sustainability and technological advancement.,

As an Industrial Field Sales Executive (Fresher) at our company, you will be an integral part of our dynamic sales team. Your primary responsibility will involve visiting industrial sites, factories, and manufacturing units to explore and capitalize on new sales prospects. This role offers a valuable opportunity for you to delve into the realm of industrial sales, establish robust connections with clients in the manufacturing, engineering, and industrial sectors, and contribute significantly to our revenue growth. Your key responsibilities will include conducting field visits to industrial establishments to uncover sales opportunities, mastering our range of industrial products and services, particularly industrial equipment, machinery, and solutions, and delivering compelling product presentations to potential customers, aligning technical details with their specific industrial requirements. Collaboration with the sales team to achieve set sales targets, analyzing market trends and competitor strategies, and providing regular sales reports to the management will also be vital aspects of your role. To excel in this position, you should hold a Bachelor's degree, possess excellent communication and interpersonal skills to effectively engage with industrial clients, and exhibit a self-driven approach towards fieldwork. You must be willing to travel extensively to diverse industrial locations, demonstrate strong problem-solving abilities, and maintain a customer-centric mindset. While prior knowledge or experience in industrial products is advantageous, it is not a mandatory requirement. In return, we offer a comprehensive training program to enhance your understanding of industrial products and sales techniques, mentorship from seasoned sales professionals, a nurturing work environment that fosters personal and career growth, performance-based incentives and bonuses, as well as a competitive salary package with allowances for travel and business expenses. This is a full-time position with day shifts and an in-person work location. Additionally, we provide cell phone reimbursement as a benefit. If you are eager to kickstart your career in industrial sales and contribute to our team's success, we look forward to speaking with you.,

The company 4S Advisory is looking to fill the position of Pre Sales Engineer based in Delhi. The ideal candidate should be a motivated individual with at least 2+ years of experience, particularly in the field of cybersecurity. As a Pre Sales Engineer, you will collaborate closely with the sales team to understand customer requirements and provide customized cybersecurity solutions to meet their needs. Your key responsibilities will include working with the sales team to comprehend customer needs and deliver personalized cybersecurity solutions. You will be involved in creating technical presentations, demos, and proof-of-concept (POC) for clients. Additionally, you will provide technical support during the sales process, addressing customer queries related to cybersecurity solutions. Your role will also entail designing and configuring cybersecurity solutions like SIEM, firewalls, and endpoint security products. Conducting product demonstrations to illustrate the value of our cybersecurity solutions and working directly with customers to propose effective security solutions are crucial aspects of the job. You will be expected to participate in direct client visits to present and discuss solutions face-to-face, ensuring customer satisfaction. Remaining updated on the latest cybersecurity trends, technologies, and threat landscape will be essential. Collaboration with cross-functional teams, including sales and technical support, is necessary to ensure the successful delivery of projects. To be considered for this role, you should hold a Bachelor's degree in Computer Science, Engineering, or a related field. Prior experience in presales, technical support, or cybersecurity-related roles is required. A strong understanding of cybersecurity concepts such as firewalls, SIEM, endpoint protection, and threat management is essential. You must possess the ability to present technical solutions to both technical and non-technical audiences, and have excellent verbal and written communication skills. The willingness to travel for direct client visits and maintain a customer-focused approach is expected. Keeping abreast of the latest cybersecurity technologies and trends is crucial, as is the ability to collaborate effectively with cross-functional teams. If you believe you meet the qualifications and are interested in this opportunity, please send your resume to sreevalli@4sadvisory.com. Kindly mention your current CTC, expected CTC, and notice period in your application.,

You will be responsible for effectively communicating approved loan details to customers as a Customer Relationship Officer. It will be your duty to ensure clarity, trust, and seamless disbursement of loans. You will need to explain final loan terms, address customer queries, resolve objections, and ensure successful disbursal while maintaining excellent customer satisfaction. Your key responsibilities will include addressing customer queries, objections, and concerns with professionalism and clarity. You will need to persuade and convince customers to proceed with the approved loan, ensure documentation and compliance with company policies and regulatory requirements, and coordinate with internal teams for timely and accurate disbursal of loans. Additionally, maintaining customer records, following up for any pending documentation or clarifications, and providing feedback to management on customer insights and process improvement opportunities will be part of your role. To excel in this position, you should possess excellent communication and interpersonal skills, strong persuasion and negotiation abilities, in-depth knowledge of loan products, policies, and compliance requirements, and a customer-focused approach with the ability to handle objections professionally. Basic computer skills and familiarity with CRM systems will also be beneficial. The ideal candidate for this role will be a graduate in any discipline, with a preference for Finance or Commerce. You should have at least 3 years of experience in loan disbursement, customer handling, or financial services, with a preference for experience in retail loans, auto loans, or personal loans. As a full-time employee, you can expect a competitive salary based on your experience, incentives on successful loan disbursal conversions, and other company benefits as per policy. In addition, you will have the opportunity for leave encashment, paid time off, and a performance bonus. The work schedule is during the day shift, and the ability to commute or relocate to Jaipur, Rajasthan is preferred. If you are excited about this opportunity, contact the employer at +91 7727923585. The expected start date for this position is 01/08/2025.,

As a Junior Sales Officer at our firm, you will play a crucial role in sourcing potential customers for Home Loan and LAP products through various channels such as leads, field visits, references, and digital platforms. Your primary responsibility will be to educate customers on product details, eligibility criteria, and assist them in selecting suitable loan options based on their financial requirements. In this role, you will be required to liaise with partner banks/NBFCs for loan processing and approvals, guide customers through documentation and application processes, and ensure timely disbursal by following up with both customers and lenders. Meeting monthly disbursal targets, maintaining accurate records, and fostering strong client relationships will be key aspects of your job. To excel in this position, you should possess excellent communication and interpersonal skills, a customer-focused approach, and the ability to solve problems effectively. While a basic understanding of banking and loan products is preferred, it is not mandatory. Your self-motivation, willingness to learn, and proficiency in using smartphones, apps, and CRM tools will be valuable assets in achieving targets and conducting fieldwork efficiently. To be eligible for this role, you must have at least 12 years of experience in loan sales, banking, NBFC, or a customer-facing role, along with a minimum qualification of being a graduate in any discipline. Fluency in the local language and proficiency in Hindi/English are also required. In return, we offer a competitive salary package with an attractive incentive structure, comprehensive training on products and sales techniques, growth opportunities within the company, and a supportive work culture that prioritizes learning and development. Join our team today and be a part of our dynamic organization as we strive for excellence in the financial services sector.,

You will be working as a Commission Sales Associate at insurejoy.com, a leading health insurance provider in India located in Mumbai. Your main responsibilities will include promoting health insurance products, achieving sales targets, and developing strong customer relationships. In addition, you will be tasked with educating clients on insurance options and ensuring their satisfaction. To excel in this role, you should possess strong sales, communication, and negotiation skills. You must also have the ability to manage customer relationships effectively, acquire new clients, and demonstrate knowledge of health insurance products and services. Meeting sales targets in a dynamic environment requires adaptability and resilience. Your interpersonal skills and customer-centric approach will be key to your success in this position. While prior experience in the insurance industry is beneficial, it is not mandatory. A Bachelor's degree in Business, Marketing, or a related field would be advantageous for this role. Join us at insurejoy.com and be part of a team dedicated to empowering individuals to prioritize their health and well-being through informed decision-making.,

You will be working as a Showroom Sales Executive at Momentum Interiors Pvt Ltd, a prominent Indian retail and distribution company specializing in a variety of high-quality products for the building and interiors industry. Your primary responsibilities will include welcoming and assisting customers, showcasing product features, detailing specifications, and offering product recommendations. Additionally, you will handle sales transactions, maintain showroom displays, oversee inventory levels, and ensure a superior level of customer satisfaction. To excel in this role, you should possess exceptional communication and interpersonal abilities. Previous sales experience with a customer-centric approach is essential. Familiarity with furniture, flooring, lighting, and partition products would be advantageous. The capacity to work both independently and collaboratively within a team is crucial. Strong problem-solving skills, organizational capabilities, and a high school diploma or equivalent are required, while a bachelor's degree in a relevant field would be a valuable asset.,

You will be joining Momentum Interiors Pvt Ltd as a Showroom Sales Executive based in Lucknow on a full-time basis. Your primary responsibilities will include welcoming and assisting customers, showcasing product features, detailing specifications, and offering suitable product suggestions. Additionally, you will handle sales transactions, oversee showroom presentations, monitor inventory levels, and ensure utmost customer satisfaction. To excel in this role, you should possess exceptional communication and interpersonal abilities along with a proven track record in sales with a customer-centric mindset. While prior knowledge of furniture, flooring, lighting, and partition products is advantageous, the capacity to work both independently and collaboratively is crucial. Strong problem-solving skills, organizational capabilities, and at least a high school diploma or equivalent qualification are required, with a bachelor's degree in a relevant field considered a bonus.,

Job Overview: As a Service Advisor, you will be responsible for providing exceptional customer service and generating revenue by automotive service and repair work to customers. You will be the primary point of contact for customers, providing them with technical advice and guidance on their vehicle's service needs. The successful candidate must have strong technical ability, excellent communication skills, and a customer-focused approach. Key Responsibilities: 1. Attend customers and consult with them on their vehicle's service needs, providing technical advice and guidance on recommended repairs and maintenance. 2. Manage the service schedule, ensuring that all work is completed on time and to a high standard. 3. Generate revenue by service and repair work, and upselling additional services as required. 4. Maintain accurate and up-to-date records of all customer interactions and service work. 5. Ensure that customer satisfaction levels are high, and that customer complaints are addressed in a timely and effective manner. 6. Collaborate with the Service Manager and technicians to ensure that work is completed efficiently and to a high standard. Qualifications: 1. Experience in a similar role in the automotive industry, preferably in a dealership environment. 2. ITI/ B.Tech/ Diploma in Automobile is required. 3. Strong technical knowledge and ability, with experience in automotive service and repair work. 4. Excellent communication and interpersonal skills, with the ability to build rapport and relationships with customers. 5. Strong sales and negotiation skills, with the ability to upsell and promote service and repair work effectively.,