Customer Relationship Officer

As a highly motivated and organized CRM Executive, your role will involve ensuring smooth order processing, maintaining customer relationships, and managing various administrative tasks related to customer orders. You will collaborate with various departments to ensure seamless flow of information and timely resolution of customer inquiries and issues. Key Responsibilities: - Prepare Proforma Invoices (PIs) for customer orders and update the Order Booking Form upon confirmation via Purchase Order (PO) or signed Proforma Invoice (PI). - Regularly update the Booking Form in the Field Management System (FMS) to ensure accurate and up-to-date order tracking. - Upload Proforma Invoices (PIs), Purchase Orders (POs), and Consignee Invoices into the Document Data Management System (DDMS) in compliance with internal processes. - Maintain and update the Customer Database Sheet by adding new client information and making necessary edits to existing client data as required. - Generate and issue customer debit notes as necessary, ensuring they adhere to company guidelines and policies. - Address customer complaints and grievances promptly and effectively, ensuring high levels of customer satisfaction and resolving issues in a timely manner. Qualifications Required: - Educational Qualification: Bachelor's degree - Experience: Proven experience in a CRM or customer service-related role, preferably in an industrial or manufacturing environment. - Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with CRM software and other internal systems like FMS, DDMS. - Communication Skills: Excellent written and verbal communication skills to interact with clients and internal teams. - Attention to Detail: Strong attention to detail with the ability to manage multiple tasks simultaneously. - Problem-Solving Abilities: Ability to quickly resolve customer complaints and operational challenges with a solution-oriented approach. The company prefers candidates with full-time availability and proficiency in English. The work location is in person. As a highly motivated and organized CRM Executive, your role will involve ensuring smooth order processing, maintaining customer relationships, and managing various administrative tasks related to customer orders. You will collaborate with various departments to ensure seamless flow of information and timely resolution of customer inquiries and issues. Key Responsibilities: - Prepare Proforma Invoices (PIs) for customer orders and update the Order Booking Form upon confirmation via Purchase Order (PO) or signed Proforma Invoice (PI). - Regularly update the Booking Form in the Field Management System (FMS) to ensure accurate and up-to-date order tracking. - Upload Proforma Invoices (PIs), Purchase Orders (POs), and Consignee Invoices into the Document Data Management System (DDMS) in compliance with internal processes. - Maintain and update the Customer Database Sheet by adding new client information and making necessary edits to existing client data as required. - Generate and issue customer debit notes as necessary, ensuring they adhere to company guidelines and policies. - Address customer complaints and grievances promptly and effectively, ensuring high levels of customer satisfaction and resolving issues in a timely manner. Qualifications Required: - Educational Qualification: Bachelor's degree - Experience: Proven experience in a CRM or customer service-related role, preferably in an industrial or manufacturing environment. - Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with CRM software and other internal systems like FMS, DDMS. - Communication Skills: Excellent written and verbal communication skills to interact with clients and internal teams. - Attention to Detail: Strong attention to detail with the ability to manage multiple tasks simultaneously. - Problem-Solving Abilities: Ability to quickly resolve customer complaints and operational challenges with a solution-oriented approach. The company prefers candidates with full-time availability and proficiency in English. The work location is in person.