Customer Relationship Officer - Fleet

Company Description

Gro Digital Platforms is revolutionizing the trucking industry in India by offering an end-to-end digital platform that simplifies operations and enhances efficiency for transporters. Established in 2021 as a joint venture between Ashok Leyland Ltd and Hinduja Leyland Finance Ltd, Gro builds on over 70 years of legacy from the Hinduja Group, a leader in the Indian commercial vehicle industry. The platform connects a robust network of over 1,000 load providers, 21,500 transport partners, and 210,000 trucks across 190+ locations in 20 states, facilitating over 8,000 trips monthly. With extensive partnerships and an ecosystem of fuel stations and mechanics, Gro ensures reliability, cost-effectiveness, and support for fleet owners, drivers, and shippers. Committed to digital transformation, Gro is building a smarter, scalable, and more efficient transport network for the future.

Role Description

This is a full-time, on-site role for a Customer Relationship Officer - Fleet, based in Ahmedabad. In this role, you will manage relationships with fleet owners, transport partners, and other stakeholders to ensure customer satisfaction and service excellence. Day-to-day responsibilities include managing customer inquiries, resolving issues, maintaining client accounts, and driving sales of the platform's solutions to expand Gro’s network. You will also collaborate closely with internal teams to track financial transactions, provide support to transporters, and contribute to continuous service improvements.

Qualifications

• Strong skills in Business Relationship Management and Customer Service, with the ability to build and maintain positive relationships with clients and partners
• Experience in Finance and financial transaction management
• Effective Communication skills, both verbal and written, for professional interaction with stakeholders
• Background in Sales, with demonstrated ability to meet or exceed sales targets
• Additional experience in the transport or logistics industry is advantageous
• Bachelor's degree in Business Administration, Finance, or a related field is preferred
• Proven ability to work on-site and manage clients and operations effectively