Customer Relationship Officer - Fleet

Company Description

Gro Digital Platforms is an innovative end-to-end freight ecosystem platform connecting Freight-Originators and Fleet-Owners in India. Founded in 2021 as a joint venture between Ashok Leyland Ltd and Hinduja Leyland Finance Ltd, the company leverages 70+ years of the Hinduja Group's expertise in the commercial vehicle industry. Gro Digital Platforms enhances operational efficiency and offers services such as Freight Exchange, Fleet Operations, Credit & Insurance, ServiceMandi, and enDhan. The platform supports a large user base with over 750,000 fleet owner relationships, assisting more than 300,000 vehicles during breakdowns, and issuing 200,000+ fuel cards.

Role Description

This is a full-time on-site role for a Customer Relationship Officer - Fleet located in Rajkot. The Customer Relationship Officer will be responsible for managing day-to-day interactions with fleet owners, addressing their queries and grievances, facilitating finance and insurance products, and supporting sales initiatives. The role includes building and maintaining strong business relationships, ensuring exceptional customer service, and contributing to the growth and efficiency of the fleet management operations.

Qualifications

• Business Relationship Management and Customer Service skills
• Finance knowledge and experience in facilitating finance and insurance products
• Excellent Communication skills
• Sales skills
• Strong problem-solving skills and attention to detail
• Ability to work well in an on-site team environment
• Previous experience in the trucking or logistics industry is a plus
• Bachelor's degree in Business, Finance, Communications, or a related field