Customer Relationship Officer

About Ecorgy Soutions:

Established in 2011, Ecorgy Solutions serves as the offshore operations and support center for our U.S.-based parent company, a leading provider of home healthcare services. We play a crucial role in managing the entire end-to-end process from our office, ensuring seamless coordination and execution across all operational functions.

Operating as a fully integrated extension of the U.S. office, our team ensures that every step of the patient care process is supported with precision, consistency, and compliance. With a focus on operational excellence and a deep commitment to quality, Ecorgy Solutions helps drive efficiency and reliability across the home healthcare sector, contributing directly to better outcomes for both patients and providers.

Job Overview:

As a Customer Relationship Officer, you will be the primary point of contact for patients in the United States, handling calls in a professional and empathetic manner. This voice-based role is crucial in ensuring a high level of patient satisfaction by addressing inquiries related to healthcare services, appointments, and support. You will be responsible for building trust with patients, maintaining accurate records, and collaborating with internal teams to resolve issues efficiently. The role requires strong communication skills, customer focus, and the ability to thrive in a fast-paced, night-shift environment.

Roles/Responsibilities:

• Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services.
• Communicate with professionalism, empathy, and clarity to address patient queries and concerns.
• Provide accurate information regarding appointments, medical services, and follow-up procedures.
• Build strong relationships with patients by actively listening and offering effective solutions.
• Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns.
• Log all interactions and updates accurately in the healthcare system.
• Consistently meet or exceed service quality standards and performance benchmarks.

Qualifications:

• Any graduate degree
• 0 to 5 years of experience in an international voice process, preferably in healthcare process.
• Excellent English communication skills.
• Good computer skills (MS Excel, Word, Typing Speed)
• Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location).
• Immediate joiners preferred.
• Candidates residing in or near Trivandrum will be given priority.

For more information, visit www.ecorgysolutions.com