Customer Relationship Manager

Symmetrical Global Search

1 - 3 years

1 - 5 Lacs

ahmedabad

Posted:3 weeks ago| Platform:

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Skills Required

crm customer relationship after sales service customer handling post sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience.
Guide customers on product setup, usage best practices, safety, maintenance, and feature walkthroughs.
Resolve customer queries through ticketing tools like Freshdesk, Perplexity Software, or similar platforms.
Coordinate with internal teams (Technical Support, R&D, and Logistics) to ensure timely resolution of issues.
Monitor customer satisfaction and proactively engage to reduce churn and improve retention.
Provide educational content (FAQs, video guides, how-to documents) and conduct virtual or in-person sessions as needed.
Track customer feedback, identify product improvement areas, and share insights with the product team.
Maintain detailed records of customer interactions in the CRM (HubSpot or equivalent).

Requirements:

01 to 03 years of experience in
Customer Success, Support, or Client Servicing
, preferably in a tech hardware, electronics, or drone/IoT startup.
Strong understanding of
customer onboarding
and
support lifecycle
in a B2C environment.
Familiarity with CRM (HubSpot) and ticketing systems (Freshdesk, Perplexity Software).
Excellent communication skills (verbal & written), with a calm, solution-oriented approach.
Tech-savvy with the ability to explain hardware usage and troubleshoot common issues.

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