Customer Relationship Manager

At Surescout.in, hiring isn’t just a process — it’s our purpose. We specialize in connecting exceptional talent with forward-thinking organizations, turning capabilities into opportunities. Our mission is to bridge the gap between ambition and achievement by aligning skilled professionals with roles where they can truly thrive.

We are currently seeking a Customer Relationship Manager to join our client, ORGO Interiors in Chennai.

Job Title: Customer Relationship Manager (CRM)

Location: ORGO Interiors – Thoraipakkam, Chennai

Employment Type: Full-time

About ORGO Interiors ORGO Interiors (part of ORGO Lifespaces Pvt. Ltd.) is a leading interior design and execution company in Chennai with 7+ years of experience and 350+ completed projects. We are known for our value-engineered solutions and seamless project delivery.

Role Overview

The Customer Relationship Manager will be the primary contact point for customers throughout the project journey – from project initiation to handover. This role acts as a bridge between the customer and ORGO’s internal teams, ensuring timely communication, smooth coordination, and an excellent customer experience.

Key Responsibilities :

• Act as the single point of contact for the customer throughout the project.

• Share regular updates with the customer by coordinating with the project team.

• Sit in daily/regular calls with the project team to prepare update reports.

• Send payment reminders/demands to customers and coordinate with the Accounts team for receipts & acknowledgments.

• Schedule and facilitate customer meetings and site visits as required.

• Prepare and share progress reports, presentations, and documentation.

• Ensure project milestones and deadlines are effectively communicated and met.

• Handle site handover process smoothly with proper documentation.

• Escalate issues on time and ensure quick resolution. Required Skills & Competencies

• Excellent communication & interpersonal skills.

• Strong MS Office skills (Word, Excel, PowerPoint); Google Workspace knowledge preferred.

• Ability to manage multiple tasks, deadlines, and handle stress calmly.

• Good coordination & follow-up skills with internal teams.

• Strong problem-solving and convincing abilities.

• Professional grooming and customer-handling attitude.

• Willingness to travel to project sites and customer locations within Chennai.

Educational Qualifications :

• Bachelor’s degree in any discipline (Commerce, Arts, English, Business preferred).

• MBA/PG in Business/Marketing/Operations is an advantage but not mandatory.

Experience :

• 2–7 years of experience in Customer Relationship Management, Client Servicing, Sales Coordination, or Project Coordination (preferably in Interiors/Real Estate/Hospitality).

• Career break candidates (married women returning to work) are welcome to apply.

Please send your resumes to reachus@surescout.in