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Customer Relationship Manager

1 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Relationship manager

Location: Head office Zirakpur

No. of Openings: 2

Company: PRORICH AGRO PRIVATE LIMITED

Industry: Animal Feed Ingredients / Agri Commodities

Key Responsibilities:

1. Client Coordination

  • Follow up with clients for pending payments in a professional manner.
  • Share timely updates on truck loading, dispatch status, and delivery schedules of fixed clients

2. Customer Relationship Management

  • Build and maintain strong, long-term relationships with existing clients.
  • Act as the point of contact for repeat orders, resolving queries and issues promptly.

3. Sales Support & Retention

  • Identify client purchasing patterns to encourage repeat sales.
  • Coordinate with the sales and logistics teams to ensure smooth order fulfillment.

4. Record Keeping & Reporting

  • Maintain CRM database and call logs accurately.
  • Provide regular reports on follow-ups, outstanding payments, and customer interactions.

Key Skills Required:

  • Excellent verbal and written communication (English & regional languages)
  • Strong follow-up and negotiation skills
  • Basic knowledge of sales processes and customer handling
  • Familiarity with Excel-based tracking
  • Team player with time management and multitasking ability

Preferred Qualifications:

  • Graduate
  • 1–3 years of experience in customer handling, inside sales, or CRM roles
  • Freshers with strong communication skills may also apply

Salary: Based on experience and skills

Growth Path: Potential to grow into Sales or Key Account Management roles

Candidate:- 7087205989

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time

Schedule:

  • Day shift
  • Morning shift

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 7087205989

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