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Orissa Doot Private Limited
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Customer Relationship Manager

Customer Relationship Manager

Orissa Doot Private Limited

1 - 3 years

2 - 3 Lacs

Bhubaneswar Odisha India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

crm software Data Analysis Customer Segmentation Conflict Resolution Sales Strategies Email Marketing Market Research Lead Generation Customer Retention

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are looking for a proactive and motivated Customer Relationship Manager to join our team in India. The ideal candidate will be responsible for building and maintaining relationships with our customers, ensuring their needs are met and that they are satisfied with our services. Responsibilities Develop and maintain strong relationships with clients to enhance customer satisfaction and loyalty. Act as the main point of contact for customer inquiries and concerns, ensuring timely resolution. Monitor customer feedback and work closely with internal teams to improve services and products. Prepare regular reports on customer interactions and feedback to inform strategic decisions. Identify opportunities for upselling or cross-selling products and services to existing clients. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in customer relationship management or a similar role. Strong communication and interpersonal skills to build rapport with clients. Proficiency in CRM software and Microsoft Office Suite. Ability to analyze customer data and feedback to drive improvements. Problem-solving skills and the ability to handle difficult situations with professionalism.

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Customer Relationship Manager