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Namrata Kedia Design
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Customer Relationship Manager

Customer Relationship Manager

Namrata Kedia Design

2 - 31 years

1 - 2 Lacs

ghat ki guni jaipur

Posted:15 hours ago| Platform: Apna logo

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Skills Required

retention data service marketing onboarding upselling report metrics monitoring consistency crm

Work Mode

On-site

Job Type

Full Time

Job Description

Key ResponsibilitiesBuild and nurture long-term relationships with key customers to foster loyalty and retention. Serve as the primary point of contact for clients: manage communications (queries, feedback, complaints) and ensure timely, satisfactory resolutions. Analyse customer data (usage, feedback, satisfaction scores) to identify trends, opportunities, and risks; translate insights into improvements in processes, offerings, or service. Collaborate with sales, marketing, product, and operations teams on initiatives such as onboarding new clients, upselling, cross-selling, and new feature rollouts. Develop and implement customer retention and loyalty programs; define, track, and report on key customer metrics (e.g. retention rate, satisfaction, NPS). Ensure customer expectations are met or exceeded by monitoring service consistency and quality standards (e.g. response times, feedback). Handle escalations and complex customer issues—intervene where necessary and coordinate resolution across internal teams. Maintain accurate and up-to-date customer records in CRM systems; document interactions, follow-ups, and key customer insights.

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Customer Relationship Manager