Customer Relationship Manager

The CRM Executive is responsible for maintaining positive relationships with customers, handling post-sales support, resolving client queries, and ensuring customer satisfaction. The role involves coordination with internal teams, managing CRM software, and supporting customer retention initiatives.

Key Responsibilities:

• Manage customer relationships throughout the post-sales process.
• Follow up with customers for documents, payments, and other formalities.
• Handle customer queries and resolve complaints in a timely manner.
• Coordinate with internal teams (sales, accounts, legal, operations) for smooth handovers and issue resolution.
• Maintain accurate customer records in the CRM system.
• Send project updates, payment reminders, and notifications to customers.
• Assist in customer meetings, site visits, and service requests.
• Track customer satisfaction and gather feedback for service improvement.
• Prepare regular reports on customer engagement and complaint status.

Skills Required:

• Excellent verbal and written communication skills.
• Strong interpersonal and coordination skills.
• Basic understanding of CRM software (Salesforce, Zoho, etc.).
• Problem-solving attitude and customer-first approach.
• Organized, detail-oriented, and capable of handling multiple tasks.

Qualifications:

• Any graduate degree (preferred: Business Administration, Marketing, or related).
• 1–3 years of experience in a customer support or CRM role.
• Experience in real estate, retail, or services sector is a plus.

For further details please call us at 8110022225.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mogappair West, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you speak english ?

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Speak with the employer
+91 8110022225Application Deadline: 05/07/2025Expected Start Date: 05/07/2025