Customer Relationship Manager Female

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong customer relationships to improve satisfaction and retention. Key duties include serving as the primary point of contact, managing customer inquiries and issues, and collaborating with sales and support teams to improve the customer experience. They also analyze customer data, identify opportunities for upselling, and develop strategies to meet customer needs. Key responsibilities

• Customer communication: Act as the main point of contact for customers, handling inquiries, feedback, and complaints via phone, email, or in person.
• Relationship management: Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
• Issue resolution: Address and resolve customer issues and conflicts in a timely and efficient manner.
• Sales and growth: Identify opportunities for upselling and cross-selling to maximize customer value.
• Internal collaboration: Work with sales, marketing, and support teams to ensure a cohesive and positive customer experience.
• Data analysis: Track customer account details, analyze customer data, and provide reports to management.
• Strategy development: Develop and implement customer engagement and retention strategies based on customer needs and feedback.
• Product knowledge: Stay up-to-date on product and service offerings and communicate updates to customers.
• Account management: Oversee customer accounts, ensuring all products and services are delivered on time.

Essential skillsCommunication and interpersonal skills, Problem-solving and critical thinking, Empathy and active listening, Adaptability, and Technical skills for using CRM software.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• Total: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person