Customer Relationship Manager (CRM)

Greetings From Link K Insurance TPA

We are looking for Customer Relationship cum Insurance Liaison for our Coimbatore branch Office.

Years Of experience 5 to 10 Years

Qualification : Any UG and PG Degree

Industry : TPA and Health Insurance

Role and Responsibilities

• Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams
• Build and maintain strong relationships with Corporate clients, insurance companies and their various offices.
• Coordinate for policies, data and endorsements.
• Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.
• Taking up resolution of claims pending for payment requiring underwriting office interference.
• Coordinate with other teams for logical closure of claims associated with insurers approvals. Periodical visits to clients, underwriting offices & business partners and track meeting outcome and report.
• Attend agent meets wherever retail business is allocated.
• Attend periodical meetings called for by insurers to represent the company
• Understand the business portfolio of various insurers, brokers seek relevant reports from MIS and have all information handy to respond to insurer queries
• Build strong relationship with brokers and corporate clients.
• Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.
• Collaborate with internal teams such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.
• Team management of corporate relationship/client servicing executives in the region.

Interested candidate can share your updated hr.vasanth@linkktpa.com whatsapp - 8428417047.

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Experience:

• Health insurance and TPA : 5 years (Required)

Work Location: In person