Customer Relationship Manager (CRM)

JobDescriptionforCRM

PositionTitle:ClientRelationshipManager

Location:Raipur

ReportsTo:SeniorCRM

Job Summary: As a Client Relationship Manager in our Interior Designing firm, you will be responsible for cultivating and maintaining positive relationships with clients throughout the design process. You will serve as the primary point of contact, ensuring client satisfaction, and

Facilitatingeffectivecommunication between clients andourdesignteam.Theideal candidateshouldhave a strong background in excellent interpersonal skills and proven track record of successful clientmanagement

Client&VendorCoordination

Serveastheprimarypointofcontactforallclientsandvendorsassociatedwithmyprojects.

Interpreted client requirements and ensured seamless coordination with internal departments for effective execution.

Architect&3DCoordination

Collaborate with multiple architects for quotations, negotiated terms, and finalized proposals in line with client expectations.

Attendclientmeetingsattheirofficestothoroughlyunderstandprojectneeds.

Develop comprehensive project packages covering consultancy fees, architectural design, landscaping, and 3D visualization.

FinancialResponsibilities

Handlepaymentfollow-upswithallongoingclients.

Organizesitevisitsorassignedcollectionpersonneltosecuretimelypayments.

Coordinatewiththefinanceteam(HiteshSir)toupdateclientpaymentstatusesinthesystem.

CRMTraining&Reporting

TrainednewCRMteammemberstoensureconsistentservicequalityandprocessadherence.

CoordinationwithDirectors&InternalTeams

Scheduleclientmeetings,incoordinationwithDirectors.

DocumentandshareMinutesofMeetings(MOMs)post-clientinteractions.

Delegate action points from Internal Orders (IOs) to relevant departments and ensured follow-ups. Maintain consistent communication in the appointment group to share progress updates.

Conduct Occasional site visits and maintained open communication with clients to address concerns and strengthen relationships.

SpecialCoordination

Worked with Vastu consultants and integrated their inputs with the design team.Conducted field visits to assess prospective client sites and monitor competitor activities. Met with architects to evaluate their work and identify ideal vendor partnerships.

ClientDocumentation&AdministrativeSupport

Facilitatedprocessingofclientfeesandmaintainedcompleteprojectdocumentation.

Actively participated in meetings and strategic discussions related to project execution and client satisfaction.

Benefits:

· Cellphonereimbursement

· Commuterassistance

· Leaveencashment

· Paidtimeoff

Education:

· Bachelor's(Preferred)

Experience:

· totalwork:3-5years(Preferred)

WorkLocation:Inperson

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person