Customer Relationship Manager (CRM)

0 years

1 - 2 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Handled customer inquiries, complaints, and follow-ups to ensure high customer satisfaction.
  • Managed service appointments and post-service feedback calls.
  • Maintained accurate customer and vehicle records in the CRM system.
  • Coordinated with service advisors for service status updates.
  • Conducted CSI calls and prepared customer satisfaction reports.
  • Promoted service offers and retention programs.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Work Location: In person

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