Customer Relationship Manager (CRM)

You will be responsible for managing customer relationship processes at AKB TVS in Kozhikode. Your duties will include handling customer calls, coordinating with staff, and maintaining smooth communication between customers and the dealership. - Handle and monitor all inbound and outbound customer calls. - Maintain and update the CRM system with accurate customer details and follow-ups. - Assign tasks to staff and ensure timely completion of customer requests. - Track staff performance and escalate issues to management when required. Qualifications & Skills: - Post Graduate in any discipline (Business/Management preferred). - Minimum 12 years of experience in customer service, CRM, or automobile industry preferred. - Strong communication skills in English and regional language. - Proficiency in MS Office. Please note that the work location for this full-time position is in person at the Kozhikode branch. You will be responsible for managing customer relationship processes at AKB TVS in Kozhikode. Your duties will include handling customer calls, coordinating with staff, and maintaining smooth communication between customers and the dealership. - Handle and monitor all inbound and outbound customer calls. - Maintain and update the CRM system with accurate customer details and follow-ups. - Assign tasks to staff and ensure timely completion of customer requests. - Track staff performance and escalate issues to management when required. Qualifications & Skills: - Post Graduate in any discipline (Business/Management preferred). - Minimum 12 years of experience in customer service, CRM, or automobile industry preferred. - Strong communication skills in English and regional language. - Proficiency in MS Office. Please note that the work location for this full-time position is in person at the Kozhikode branch.