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Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

Excel foods

1 years

1 Lacs

guwahati

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

crm communication engagement data logistics finance marketing service management support negotiation networks software excel reporting

Work Mode

On-site

Job Type

Full Time

Job Description

CRM-Key Responsibilities:

1. Relationship Management

Build and maintain long-term relationships with distributors, retailers, and key accounts.
Conduct regular communication to ensure satisfaction and business continuity.
Serve as the primary point of contact for Distributor’s inquiries, complaints, and feedback.
Strengthen business relationships through regular engagement, feedback sessions, and business reviews.

2. Data & Reporting

Maintain updated records of DB information, orders, feedback, and interactions in CRM systems.
Prepare weekly/monthly reports.

3. Coordination

Coordinate with internal departments (Sales, Logistics, Finance, Marketing) to ensure seamless service delivery.
Share DBs insights and feedback with management to support decision-making and product development.

Key Skills :

Excellent communication and interpersonal skills.
Strong negotiation and problem-solving abilities.
Good understanding of FMCG sales, distribution networks, and market dynamics.
Proficiency in CRM software, MS Excel, and reporting tools.
Ability to handle pressure and manage multiple works effectively.

Qualifications & Experience:

Education: Graduate/Postgraduate in Business Administration, Marketing, or related field.
Experience: Minimum 1 year of experience in Customer Relationship Management, Key Account Management, or Sales in FMCG or similar industries.
Language: Proficiency in Bengali, English and local language preferred.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person

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