Customer Relationship Management Manager

Job Title:

Location:

Department:

Job Summary:

As a CRM Manager, you will be responsible for delivering excellent customer service by resolving queries, managing customer relationships, and ensuring a smooth possession and registry process. You will be our clients' primary point of contact, ensuring that they receive timely and accurate information while coordinating with internal teams to meet their needs effectively.

Key Responsibilities:

• Customer Query Resolution:

   Resolve customer queries and address issues through calls, emails, and in-person interactions, ensuring timely and professional communication.

• Internal Coordination:

   Collaborate with internal departments and middle office teams to resolve customer queries promptly, keeping the customer informed at every stage.

• Record Management:

   Maintain detailed records of customer interactions, queries, and resolutions in the CRM system, ensuring data accuracy and completeness.

• Customer Liaison:

   Act as the primary contact for existing customers seeking assistance with possession and registry-related queries, ensuring a smooth and transparent process.

• Customer Feedback:

   Provide actionable feedback to internal teams based on customer insights and experiences to contribute to continuous improvement initiatives.

• Proactive Communication:

   Keep customers informed throughout the possession and registration process, proactively managing their expectations and delivering a positive customer experience.

Qualifications and Skills:

• Education:

   Bachelor’s degree in Business Administration, Real Estate, or a related field.

• Experience:

   Minimum of 5 years of experience in CRM, preferably within the real estate sector.

• Technical Skills:

   Proficiency in Microsoft Office Suite.

• Communication:

   Excellent verbal and written communication skills, with the ability to handle customer inquiries professionally.

• Problem-solving:

   Strong problem-solving skills and the ability to think on your feet to resolve customer concerns efficiently.

• Teamwork:

   Ability to work effectively with cross-functional teams and collaborate with various stakeholders.

Job Types: Full-time, Permanent

Schedule:

• Day shift
• Fixed shift
• Morning shift

Experience:

• total work: 6 years (Required)
• Management: 3 years (Required)
• Real Estate: 2 years (Required)